Senior Business Analyst – Data Migration (Contract)
Posted 2 weeks ago by Booking.com
Negotiable
Undetermined
Hybrid
London Area, United Kingdom
Summary: The role of Business Analyst – SAP RISE Migration involves leading the discovery phase for a SAP Migration programme at Booking.com. The successful candidate will translate stakeholder needs into actionable requirements, manage stakeholder relationships, and ensure the delivery of high-quality PRDs. This position requires a hands-on approach with a focus on continuous improvement and measurable outcomes. The role is hybrid, requiring one day a week in the office, and is contracted for six months.
Key Responsibilities:
- Drive discovery for migration requirements, including definition, prioritisation, and continuous improvement.
- Maintain a clear view of requirement pain points, dependencies, and opportunities.
- Define and track success metrics related to customer and agent experiences.
- Independently manage and align stakeholders across various departments.
- Lead workshops to clarify problems, scope, and success criteria.
- Translate complex business problems into structured options and recommendations.
- Own PRDs from inception to approval, ensuring completeness and consistency.
- Document as-is processes and define to-be workflows and requirements.
- Partner with Product and Engineering during build and ensure launch readiness.
- Analyse and improve end-to-end processes across Order and Agent journeys.
- Support change adoption through training and operational readiness contributions.
Key Skills:
- Strong track record of stakeholder management and end-to-end requirements ownership.
- Excellent facilitation skills with the ability to influence without authority.
- Strong analytical and problem-solving capabilities.
- Experience in agile or hybrid delivery environments.
- Experience in customer support, contact centre, or order management domains (nice-to-have).
- Familiarity with recognised BA practices and standards.
- Comfort with tools such as Jira, Confluence, Miro, and analytics platforms.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job title : Business Analyst – SAP RISE Migration (Trips Data)
Location: London, EC3R 8AF
Hybrid: 1 day a week in the office
Contract length: 6 months
Rate: £ competitive PAYE
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently recruiting for Business Analyst to work for Booking.com .
Role Overview
We’re looking for a hands-on Business Analyst to accelerate discovery for a SAP Migration programme. You will investigate the domain space and translate stakeholder needs into clear, actionable requirements that guide teams involved in delivering a successful migration. This role suits a Business Analyst who can operate with high autonomy: shaping problem statements, aligning stakeholders, documenting requirements to a high standard, and ensuring the resulting changes deliver measurable improvements for customers.
Roles & Responsibilities
- Capability ownership & value delivery
- Drive discovery for the migration requirements, taking in account requirements definition, prioritisation, and continuous improvement.
- Maintain a clear view of requirement pain points, dependencies, and opportunities, working with stakeholders to define roadmaps and outcomes.
- Define and track success metrics (e.g. first-contact resolution, handling time, recontact rate, agent productivity, CSAT).
- Stakeholder partnership & facilitation
- Independently manage and align a broad set of stakeholders across Product, Engineering, Operations/Support, Analytics, and adjacent programmes.
- Lead discovery and alignment workshops to clarify problems, scope, assumptions, constraints, and success criteria.
- Translate ambiguous or complex business problems into structured options and clear recommendations.
- Drive decisions and secure formal stakeholder sign-off on scope, requirements, and outcomes.
- PRD ownership (end-to-end)
- You will own PRDs from inception to approval, ensuring they are complete, consistent, and delivery-ready: Discovery & current state: document as-is processes, customer/agent journeys, pain points, root causes, and constraints.
- Future state design: define to-be workflows, process flows, service blueprints, edge cases, and non-functional requirements.
- Requirements definition: produce clear functional requirements and/or user stories, acceptance criteria, business rules, data requirements, and dependencies.
- Validation & sign-off: coordinate reviews, incorporate feedback, and obtain documented approval from accountable stakeholders.
- Delivery support: partner with Product and Engineering during build, clarify requirements, support UAT readiness, and ensure launch readiness.
- Process, systems & continuous improvement
- Analyse and improve end-to-end processes across Order and Agent journeys, identifying efficiency, quality, and scalability opportunities.
- Ensure solutions align with the broader operating model, platform strategy, and architectural principles.
- Support change adoption by contributing to training, communications, and operational readiness where required.
What success looks like
You have clear ownership of your assigned capabilities, with an agreed backlog and improvement roadmap. You consistently deliver high-quality PRDs that are well understood by delivery teams and signed off by stakeholders. Stakeholders trust you to independently drive analysis, decisions, and outcomes with minimal oversight. Delivered changes demonstrably improve customer and agent experience metrics.
Skills and Experience Requirements
Must-have:
- Strong track record of stakeholder management and end-to-end requirements ownership, including PRD creation, validation, and stakeholder sign-off.
- Excellent stakeholder management and facilitation skills, with the ability to influence without authority.
- Strong analytical and problem-solving capability, with experience using data and insights to inform decisions.
- Experience working in agile or hybrid delivery environments, partnering closely with Product and Engineering.
Nice-to-have:
- Experience in customer support, contact centre, order management, or agent tooling domains.
- Experience modernising or replacing legacy systems and processes.
- Familiarity with recognised BA practices and standards (e.g. requirements lifecycle management, traceability, approval).
- Comfort working with tools such as Jira, Confluence, Miro, BPMN/process modelling tools, or analytics platforms.
Ways of working:
High ownership and autonomy within clearly defined capability boundaries. Close collaboration with cross-functional teams, balancing discovery, documentation, and delivery support. Strong focus on clarity, alignment, and measurable outcomes.