Senior AI/IT Trainer/Senior IT/AI Learning Specialist

Responsibilities and Duties

• Partner with the IT team, delivery leads, business analysts and solution architects to assess working practices and support improvements through targeted training
• Support the integration and adoption of new technologies, including generative AI tools such as Microsoft Copilot, into daily working practices
• Collaborate with legal and business services teams to understand workflows, identify inefficiencies and recommend technology-enabled solutions
• Provide one-to-one coaching to improve productivity and effective use of firm-supported systems
• Design, implement and deliver training programmes for existing systems and new technologies, including Microsoft 365, generative AI tools and the IT Induction
• Deliver training in classroom, remote, desk-side and one-to-one formats, tailored to role and user needs
• Create and maintain engaging training materials, user guides and video tutorials using eLearning tools
• Maintain the Learning Management System (LMS), ensuring content and schedules remain current
• Monitor user adoption, gather feedback and refine training programmes and configurations accordingly
• Stay up to date with emerging technologies, AI regulation and Microsoft 365 capabilities to ensure relevant training delivery
• Support course promotion, scheduling, registration tracking and assist with technical queries in collaboration with IT teams

Knowledge, Sills and Experience

• Strong experience delivering IT training within a law firm or professional services environment
• Advanced knowledge of Microsoft 365 applications (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive)
• Strong working knowledge of Microsoft 365 Copilot or similar generative AI tools, including prompt engineering techniques
• Experience with NetDocuments
• Experience supporting mobile devices and associated applications
• Experience using eLearning development tools
• Experience delivering remote training via Teams or similar platforms
• TAP, Microsoft Certified Trainer (MCT) or equivalent certification
• Excellent communication, organisational and interpersonal skills, with the ability to work under pressure and adapt to change