Senior Account Manager – Strategic Accounts & Growth

Hi we’re Shortlister, a platform for video interviews, assessments, and identity verification. We help organisations run structured, high-quality selection processes while reducing time, cost, and risk. Our customers rely on us in high-stakes environments where outcomes, trust, and consistency matter.

We’re growing quickly and expanding into new areas, and we’re looking for a Senior Account Manager to take ownership of a high-impact portfolio, balancing established accounts with emerging opportunities, and driving both retention and meaningful expansion.

The Role

Senior Account Manager

Portfolio of 50–100 customers across different sectors and use cases

Reporting to the Commercial Director

Working cross-functionally with Product and Customer teams

This is a high-ownership role for someone who can manage complexity, build strong relationships, and translate customer engagement into long-term commercial growth.

What success looks like

Strong renewal performance across your portfolio

Expansion of accounts through increased adoption and new use cases

Deep, multi-threaded stakeholder relationships

Clear visibility of growth opportunities across your accounts

Customers who see you as a trusted partner, not just a supplier

What you’ll be doing

You’ll own a diverse portfolio of customers at different stages of maturity, from established, high-value accounts to newer customers with significant growth potential. Your focus is to increase the value each customer gets from Shortlister over time and ensure that translates into retention and expansion.

Day-to-day, you will:

• Own and develop a portfolio of 50–100 accounts
• Build relationships with stakeholders across operational and strategic levels
• Identify and drive expansion opportunities across teams, use cases, or regions
• Lead structured check-ins and value-led conversations
• Manage renewals and commercial discussions with confidence
• Act as the voice of the customer internally
• Navigate ambiguity as customer priorities evolve
• Maintain clear account plans and pipeline visibility

This is not a reactive role. You’ll be expected to lead accounts forward and create momentum.

About you

You’re proactive, commercially minded, and comfortable operating without a fixed playbook.

You likely:

• Have experience in SaaS account management, owning and growing customer relationships
• Can demonstrate a track record of retention and expansion
• Are confident managing a sizeable portfolio without losing depth
• Build credibility with a wide range of stakeholders
• Are naturally curious about how organisations operate and create value
• Are comfortable leading commercial and ROI-driven conversations
• Stay effective when priorities shift or information is incomplete
• Communicate clearly and confidently
• Take ownership and follow through

Experience working across multiple sectors or use cases is beneficial.

Why Shortlister?

We’re a small, ambitious team building technology used in high-trust, high-impact environments.

You’ll get:

• Ownership of meaningful customer relationships
• Direct access to leadership and influence over how we grow accounts
• Input into product direction through customer insight
• Flexible, UK-based working
• The opportunity to grow as the business scales

If you’re someone who can navigate complexity, spot opportunity early, and turn strong relationships into commercial growth, we’d love to hear from you.