Role Purpose
The Account Manager is the primary day-to-day client contact for a portfolio of Binder, MGA and Proportional Treaty accounts.
The role acts as the central coordination point between clients, Account Executives and operational teams, ensuring service commitments are delivered, risks are managed and client expectations are exceeded.
The Account Manager is responsible for maintaining oversight of account activity throughout the lifecycle, supporting contractual administration, monitoring performance against agreed KPIs and SLAs, and ensuring effective collaboration across Processing, Claims and IBA functions.
The role combines technical understanding, relationship management and operational oversight to deliver a consistent, high-quality client experience.
Key Responsibilities
- Client Management
- Act as the primary day-to-day contact for assigned clients.
- Build strong relationships and oversee delivery of agreed service standards.
- Manage client queries, service issues and review meetings.
- Account & Contract Administration
- Maintain oversight of new business, renewals, endorsements and contract changes.
- Coordinate slips, binders, Evidence of Cover and related documentation.
- Ensure contract certainty and documentation standards are maintained.
- Performance Management
- Monitor client KPIs, SLAs and operational performance.
- Produce client reporting and portfolio management information.
- Drive service improvements and corrective actions where required.
- Internal Coordination & Governance
- Coordinate activity between Account Executives, Processing, Claims and IBA.
- Maintain oversight of onboarding, KYC and regulatory requirements.
- Ensure accurate record keeping and adherence to internal procedures.
Essential Knowledge & Experience
- Experience within reinsurance, insurance or delegated authority operations.
- Knowledge of Binder, MGA, Delegated Authority and Proportional Treaty business.
- Experience managing client relationships and service delivery.
- Understanding of reinsurance contract administration and binding authority documentation.
- Ability to review and coordinate slips, binders, endorsements and contractual records.
Desirable
- Experience within a reinsurance broker.
- Knowledge of London Market processes.
- Exposure to Claims, Processing and IBA functions.
- Experience using OpenTwins or similar systems.
Interview Process
At Price Forbes Re, we have a straightforward interview process to ensure the best fit for both you and the company:
Submit your application with your CV, emphasising your skills and experience related to the job.
Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team.
We want to learn about your motivation and goals, what you can bring to Price Forbes Re, and answer any immediate questions.
If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person.
We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions.
This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
Depending on the role, you may be invited to attend a second stage interview with further members of the team.
If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.
Note To Recruiters And Employment Agencies
We will not pay for unsolicited CV's from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.