Security Cleared - IT Service Manager

Security Cleared - IT Service Manager

Posted 4 days ago by OLIVER MARKS CONSULTING LTD.

Apply
£500 Per day
Inside
Onsite
Stevenage, Hertfordshire, UK
Apply
Agile Methodology Information Technology Infrastructure Library IT Service Management Management Microsoft Excel Operational Excellence Security Clearance Strategic Planning

Summary: The IT Service Manager role in the Defence Sector involves leading service delivery and ensuring exceptional outcomes for a major client. The position requires SC clearance and offers a contract until April 2026, with potential for extension. The successful candidate will champion ITIL best practices and work closely with engineering teams to influence service performance and compliance. This is an opportunity for a proactive individual who thrives in fast-paced environments and values responsibility.

Key Responsibilities:

  • Be the face of IT service delivery to a major client-build trust, solve problems, and deliver exceptional outcomes.
  • Own service performance end-to-end-from incident management to service improvement and strategic planning.
  • Champion ITIL best practice, driving continuous improvement and operational excellence.
  • Work alongside top-tier engineers and delivery teams, making sure new services launch seamlessly and smoothly.
  • Shape the future-influence the service roadmap, report on performance, and ensure compliance in a security-critical environment.

Key Skills:

  • Proven experience as an IT Service Manager in a client-facing, mission-critical environment.
  • Deep understanding of ITIL (certification preferred).
  • Excellent communication skills-you're confident, credible, and capable of building strong senior relationships.
  • A proactive mindset-you're always thinking three steps ahead.
  • Adaptability-you're at home in an agile, growing business where initiative is everything.
  • Security clearance (SC or DV cleared is essential).

Salary (Rate): £500 per day

City: Stevenage

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT

Detailed Description From Employer:

IT Service Manager - Defence Sector

£500 per day - Inside IR35

Stevenage, UK - 3 days onsite

Initial Contract until April 2026 - view to extend a further 4 years

Must be SC Cleared (DV would be even better)

We're looking for a standout IT Service Manager who can lead from the front-owning service delivery, delighting our client, and making a real difference where it counts.

If you thrive on responsibility, excel in fast-paced environments, and want your work to truly matter, this is your opportunity.

What You'll Do:

  • Be the face of IT service delivery to a major client-build trust, solve problems, and deliver exceptional outcomes.

  • Own service performance end-to-end-from incident management to service improvement and strategic planning.

  • Champion ITIL best practice, driving continuous improvement and operational excellence.

  • Work alongside top-tier engineers and delivery teams, making sure new services launch seamlessly and smoothly.

  • Shape the future-influence the service roadmap, report on performance, and ensure compliance in a security-critical environment.

What You Bring:

  • Proven experience as an IT Service Manager in a client-facing, mission-critical environment

  • Deep understanding of ITIL (certification preferred).

  • Excellent communication skills-you're confident, credible, and capable of building strong senior relationships.

  • A proactive mindset-you're always thinking three steps ahead.

  • Adaptability-you're at home in an agile, growing business where initiative is everything.

  • Security clearance (SC or DV cleared is essential)

Apply
Similar Jobs
Loading data...