Second Line Support Engineer
Posted 4 days ago by Oscar Associates Ltd
£250 Per day
Outside
Onsite
Liverpool, UK
Summary: The Second Line Support Engineer role is a contract position based in Liverpool, requiring on-site work for three days a week. The engineer will provide technical support for various technologies and act as a key escalation point for first-line issues. This position is ideal for candidates with experience in a Managed Service Provider environment and strong client-facing skills. The contract is initially for three months and classified as outside IR35.
Key Responsibilities:
- Provide second line tech support across windows environments, Office 365, networking and desktop hardware
- Troubleshoot and resolve escalated service desk tickets within SLA
- Liaise with clients to ensure clear communication and issue resolution
- Support onsite work at client locations (Liverpool)
- Assist with small projects and infrastructure improvements
Key Skills:
- Proven experience in a second-line or escalation support role within a MSP environment (Preferred)
- Comfortable working across multiple customer environments
- Strong communication skills and a proactive attitude
Salary (Rate): £250 per day
City: Liverpool
Country: UK
Working Arrangements: on-site
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
Detailed Description From Employer:
Second Line Support Engineer | Liverpool (3 days on site) | £250 (Outside IR35) | MSP
Job Title: Second Line Support Engineer - Contract (Outside IR35)
Location: Liverpool (3 Days Onsite)
Rate: £250 per day
Contract Type: Initial 3-Month Contract
IR35 Status: Outside IR35
We're working with a fast-paced Managed Service Provider based in Liverpool that is looking to bring in a Second Line Engineer on a contract basis. This role is ideal for a candidate experienced in supporting a broad range of technologies and confident working in a client-facing environment.
The Role:
You will be acting as a key point of escalation for 1st line issues, providing hands-on support to a mix of clients. The position involves a combination of BAU support, troubleshooting escalated tickets and working on small project rollouts.
Key Responsibilities:
- Provide second line tech support across windows environments, Office 365, networking and desktop hardware
- Troubleshoot and resolve escalated service desk tickets within SLA
- Liaise with clients to ensure clear communication and issue resolution
- Support onsite work at client locations (Liverpool)
- Assist with small projects and infrastructure improvements
Tech stack: Windows server, Office 365, RMM tools, Active Directory, networking fundamentals
Requirements:
- Proven experience in a second-line or escalation support role within a MSP environment (Preferred)
- Comfortable working across multiple customer environments
- Strong communication skills and a proactive attitude
Start date: ASAP
If this sounds like you, apply now!
Second Line Support Engineer | Liverpool (3 days on site) | £250 (Outside IR35) | MSP
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