Second Line Desktop Support Engineer - MUST HAVE CURRENT ACTIVE SC CLEARANCE - Salisbury

Second Line Desktop Support Engineer - MUST HAVE CURRENT ACTIVE SC CLEARANCE - Salisbury (FULL TIME ONSITE)

Blue chip client is urgently looking for a Second Line Desktop Support Engineer

CONTRACTOR MUST BE SC CLEARED (active) and SOLE UK NATIONAL (MOD SC CLEARED PEFERABLE)

Role Title: Workplace Engineer

Location: Sailsbury - fully onsite

Duration: 6 initial months contract

MUST BE PAYE THROUGH UMBRELLA

The role will have second Line responsibility for pre-empting automation, investigating and resolving incidents. Completing IMACs and Requests where applicable. Project and NSR Tasks assigned to the Desktop Support Team.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Second Line responsibility for resolving Incidents to SLA

Requests/IMACs completion to SLA

Escalations - responsibility to be below 2%, per Incident per month

CSATs for Incidents handled to over 4.5 out of 5 per month

Pro-active communication with the Service Desk and Level3 Teams

Undertaking NSR Tasks to agreed timescales

Working knowledge of Intune and Microsoft Windows 10/11 O/S

Desktop hardware architecture - predominately desktop and laptops

Knowledge of SCCM (MECM) and Active Directory - basic administration

Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies

Security - disk encryption using bit locker.

CONTRACTOR MUST BE SC CLEARED (active) and SOLE UK NATIONAL (MOD SC CLEARED PEFERABLE)

Please send CV for full details and immediate interviews. We are a preferred supplier to the client