Seasonal Sales Associate Click & Collect Team
Posted 1 week ago by Selfridges
Negotiable
Undetermined
Undetermined
Manchester, England, United Kingdom
Summary: The Seasonal Sales Associate role at Selfridges involves engaging with customers during the busy Christmas season, focusing on delivering exceptional service and maintaining retail standards. Candidates must be available to work key holiday dates and will be responsible for various tasks including sales, stock management, and customer interactions. The position requires strong communication skills and a proactive approach to customer service. Team members will also benefit from a discount on products and the opportunity to develop product knowledge.
Key Responsibilities:
- Work as part of a team to create a memorable customer experience.
- Conduct sales, refunds, and exchanges while assisting customers in finding suitable products.
- Maintain retail standards through stock replenishment and organization.
- Manage stock in the department, including unpacking deliveries and completing audits.
- Adapt to daily challenges and work across different departments as needed.
- Stay informed about product trends and competitor activities.
- Follow health, safety, and security procedures to prevent stock loss.
Key Skills:
- Excellent communication skills for engaging with diverse customers.
- Strong product knowledge and awareness of market trends.
- Sales and service expertise with a proactive approach.
- Problem-solving skills to resolve customer issues effectively.
- Flexibility and adaptability to business needs.
- Reliability and respect as a colleague.
Salary (Rate): undetermined
City: Manchester
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Retail
Job Introduction
Christmas At Selfridges – What To Expect
You’ll get to be a part of the Selfridges Christmas Magic and join our teams at our busiest time of year! You will be required to work weekends and be available for at least 2 out of the following key days; Christmas Eve, Boxing Day, New Year’s Eve and New Years Day
You’ll receive some great benefits & perks including access to our team member discount which is up to 35 percent on own-bought products!
As a Seasonal Sales Associate You Will
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
- From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
- Follow health, safety and security procedures, and play an active role in preventing stock loss
Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it.
A Bit About You
- Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
- Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
- An example of our values, a reliable and respected colleague.
Due to the high number of vacancies we will have across our stores, we are advertising now but assessments will not take place until September & October. We will update you as soon as we can on the status of your application