Seasonal Retail and Admissions Assistant
Posted 6 days ago by Imperial War Museums
Negotiable
Undetermined
Undetermined
Manchester, England, United Kingdom
Summary: The Seasonal Retail and Admissions Assistant at IWM North plays a vital customer-facing role, welcoming visitors and providing detailed information while delivering exceptional customer service. The position requires a strong sales drive and the ability to work independently and collaboratively across teams. The role also involves adhering to corporate standards and contributing to the museum's operational priorities. Regular weekend work is required due to the nature of the museum's operations.
Key Responsibilities:
- Welcome visitors and provide detailed information about the museum.
- Deliver high standards of customer service consistently.
- Achieve sales targets by actively selling a range of products.
- Work independently and collaboratively across different teams.
- Adhere to corporate standards and use corporate systems as directed.
- Identify and implement learning and development needs for yourself and your team.
- Work effectively with individuals, partners, and volunteers.
Key Skills:
- Strong customer service skills.
- Sales experience and ability to achieve targets.
- Ability to work independently and as part of a team.
- Professionalism and courtesy in interactions.
- Knowledge of corporate standards and operational procedures.
- Capability to identify learning and development needs.
Salary (Rate): undetermined
City: Manchester
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
IWM North is the fifth branch of Imperial War Museums and the first outside the South East of England. Designed by internationally-renowned architect Daniel Libeskind, the building’s iconic structure was inspired by the idea of a world shattered by conflict. From 1914 to the present day every object on display at IWM North tells a remarkable personal story. Highlights of a visit include a number of changing special exhibitions each year and the unique 360° audio-visual experience of the Big Picture. IWM North attracts over 350,000 visitors each year. The branch does not charge an admission entry fee but does host a number of special exhibitions each year.
As a member of the Retail and Admission team you will be in a key, customer facing role, welcoming visitors to the museum, providing them with detailed information and consistently delivering the highest standards of customer service. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential.
Key duties You will be expected to work independently as well as across different teams in order to contribute to and deliver the priorities of IWM - using your knowledge, skills, talent and potential to the best of your ability. You will focus at all times on delivering excellent customer service, ensure value for money at all times while being professional, courteous and demonstrating the behaviours and attributes expected of all IWM employees. You will also adhere to all corporate standards, and use corporate systems as directed to ensure consistency of service, brand and operational standards. You will be expected to work across departments effectively, working with individuals, partners and where appropriate volunteers. To identify and implement learning and development needs for both yourself and your team, including volunteers, if appropriate. For a full list of duties and the person specification (which your application will be marked against) please view the Job Description. Due to the seven day nature of our operations, this role requires regular weekend working.