Scrum Master with Salesforce

Role summary

Delivery lead for the Commerce and Storefront estate: 14 live DTC storefronts on Salesforce Commerce Cloud (SFRA), with 5 additional markets launching.

You will run three scrum teams (one FTE-led, two offshore staff-augmentation) on a two-week sprint cadence, owning throughput, quality gates, and predictable delivery across a multi-storefront footprint.

Key responsibilities

• Run the ceremonies across all three squads: sprint planning, daily stand-ups, reviews, retrospectives, and backlog refinement, keeping cadence consistent despite mixed FTE and offshore composition.
• Own sprint commitment and delivery predictability: velocity tracking, burndown, capacity planning, and clear escalation when scope or capacity slips.
• Coordinate the QA lifecycle across squads: QA, SIT, UAT, and regression, ensuring quality gates are met before release into each storefront.
• Manage the release train across 14 live storefronts plus 5 launching markets, sequencing dependencies and change windows under SOX / ITGC controls.
• Act as the delivery interface to product, stakeholders, and vendor partners; keep Jira hygiene high and status transparent.
• Manage offshore vendor delivery quality, onboarding, and utilization against SLA.
• Support production incident triage and post-release defect management, feeding escaped-defect patterns back into planning.
• Drive continuous improvement in flow, estimation accuracy, and automation adoption across the squads.

Required experience

• 5+ years delivery / scrum lead experience running multiple concurrent agile teams, including distributed / offshore teams.
• Proven delivery in e-commerce or DTC, ideally on Salesforce Commerce Cloud (SFRA/SFCC) or a comparable enterprise commerce platform.
• Strong command of Jira and agile metrics; demonstrable track record improving predictability and throughput.
• Experience coordinating QA, SIT, and UAT cycles as part of a release process.
• Experience managing vendor / staff-aug delivery relationships.
• Comfortable operating in a controlled environment (SOX / ITGC or equivalent audit regime).

Nice to have

• Multi-market / multi-storefront launch experience.
• Exposure to agentic or AI-assisted delivery tooling.
• Scrum certification (CSM / PSM) or SAF