IT Technician - School in SunderlandLocation: SunderlandPosition Type: Full-Time and Part-Time OptionsAbout The RoleProtocol Education is seeking an experienced and proactive IT Technician to support the IT infrastructure of a secondary school in Sunderland. This is a fantastic opportunity for someone with strong technical skills and a passion for supporting education to ensure the smooth operation of all IT systems across the school. The role is initially on a temporary basis, with the potential for a permanent position.Key ResponsibilitiesProvide first-line technical support to staff and students, addressing hardware, software, and network issuesInstall, configure, and maintain IT equipment, including PCs, laptops, printers, projectors, and interactive whiteboardsManage user accounts, permissions, and security settings in accordance with school policiesTroubleshoot network and Wi-Fi connectivity issues, ensuring minimal disruption to school operationsAssist with the installation, updating, and maintenance of software and server systemsMaintain inventory records of all IT equipment and manage repairs or replacements when necessarySupport school events by providing technical assistance with AV and IT equipmentCollaborate with teaching staff to enhance the use of technology in the classroomRequirementsProven experience as an IT Technician, ideally in a school or educational settingStrong knowledge of Windows operating systems, networking, and hardware troubleshootingFamiliarity with server management and cloud-based systemsExcellent problem-solving skills with attention to detailStrong interpersonal and communication skills, with the ability to support staff and students effectivelyRelevant IT certifications (e.g., CompTIA A+, Microsoft certifications) are advantageousWhat Protocol Education OffersCompetitive salary based on experienceA supportive and friendly working environment within a school settingOpportunities for professional development and career progressionA dedicated consultant to guide you through the recruitment processApply here or email All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details.All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance Keeping Children Safe in Education , this may also include an online search as part of our due diligence on shortlisted applicants.We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.Full assistance provided. For details of our privacy policy, please see visit the Protocol Education website.











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