Summary: The Scheduling Officer role within the Fitness to Practise Department involves managing and coordinating the scheduling of Fitness to Practise hearings, ensuring compliance with HCPC processes and legislative requirements. The position requires strong customer service skills and the ability to handle a complex mix of cases while prioritizing actions based on urgency. Successful candidates will act as the first point of contact for stakeholders and ensure a high standard of service is maintained throughout the scheduling process. This is a fixed-term contract position for 12 months.

Key Responsibilities:

• The scheduling and pre-hearing oversight of all Fitness to Practise hearings as required by the Health Professions Order 2001, adhering to listing targets that are scrutinised by Council and the Executive Leadership Team.
• Conducting assessments to identify and minimise potential risks to hearings and participants, ensuring that reasonable adjustments and special measures are in place to facilitate a fair hearing.
• Drafting and publishing allegations and hearing information on the HCPC website, ensuring that confidential and sensitive information are appropriately redacted, in line with the publications policy.
• Acting as the first point of contact with the HCPTS for witnesses, registrants and other stakeholders attending hearings, including those who may be distressed or vulnerable.
• Liaising with external lawyers, legal assessors, panel members, registrants, suppliers, union representatives and other relevant external bodies, providing guidance where necessary.

Key Skills:

• Strong customer service skills.
• Ability to manage scheduling in a tribunal-style setting or similar.
• Experience in prioritizing conflicting requirements under pressure.
• High-level administrative skills, including diary management.
• Ability to handle sensitive issues tactfully and sensitively.
• Experience in managing a varied mix of cases.

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: undetermined

IR35 Status: fixed-term

Seniority Level: Mid-Level

Industry: Other