SC ServiceNow Test Manager

Location: Preston, UK (Hybrid - 70% remote, 30% onsite)

Inside IR35

£575.00 - £610.00

Active SC Clearance Required

If you're passionate about getting complex services ready for real-world use, this contract is for you. Our Client is hiring for a reputed client and needs an SC cleared ServiceNow Test Manager to help drive testing readiness, governance, and operational transition activities in a cross-functional environment.

What You'll Be Doing

• Support ServiceNow ITSM processes across key service areas, including Incident, Major Incident, Problem, Change, Request, Knowledge, and CMDB management
• Lead and contribute to Service Transition activities, including Operational Readiness Reviews (ORR), readiness assessments, and Early Life Support (ELS) support
• Develop and govern test strategies and test plans, supporting Verification & Validation (V&V) activity across multiple teams
• Facilitate workshops and lead Test Readiness Reviews (TRR)
• Manage stakeholders and support governance forums and boards to ensure readiness and delivery outcomes are achieved
• Coordinate effectively with suppliers and cross-functional teams to maintain momentum across workstreams

What You'll Bring

• Experience supporting ServiceNow ITSM processes (Incident, Major Incident, Problem, Change, Request, Knowledge, and CMDB management)
• Proven ability to operate within SIAM/OI environments and support Service Transition
• Experience conducting Operational Readiness Reviews (ORR) and readiness assessments, including Early Life Support (ELS) activities
• Strong test governance experience-creating and governing test strategies and test plans, with V&V support
• Workshop facilitation and stakeholder management experience, including leadership for Test Readiness Reviews (TRR)
• Confidence coordinating across suppliers and multiple teams to drive readiness outcomes

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