Role Summary
We are seeking experienced ServiceNow Developers to support delivery of a public sector ServiceNow implementation covering HRSD, Finance & Procurement Case Management, Employee Centre, Knowledge Management, Virtual Agent and integrations.
The successful candidates will work within the delivery team to configure, develop, test and support ServiceNow capabilities across multiple workstreams.
Key Responsibilities
- Configure and develop ServiceNow solutions across HRSD and CSM.
- Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities.
- Configure Employee Centre experiences and user journeys.
- Develop integrations using REST APIs, SOAP APIs and IntegrationHub.
- Support configuration of Virtual Agent and Now Assist capabilities.
- Participate in sprint planning, backlog refinement and technical design discussions.
- Support unit testing, SIT, UAT and defect resolution activities.
- Produce and maintain technical documentation.
- Work collaboratively with architects, developers, testers and business stakeholders.
Key Skills & Experience
- Hands-on ServiceNow development experience.
- HRSD
- Strong experience across a combination of:
- CSM / Source-to-Pay Operations
- Employee Centre / Employee Centre Pro
- ServiceNow integrations
- Virtual Agent and/or Now Assist
- Experience developing case workflows, service catalogues, agent workspaces and portal experiences.
- Experience using JavaScript, Glide APIs, Flow Designer and ServiceNow scripting.
- Experience integrating ServiceNow with third-party applications using REST APIs, SOAP APIs or IntegrationHub.
- Experience supporting Agile delivery and test cycles.
- Strong analytical and problem-solving skills.
Certifications & Clearance
Essential
ServiceNow Certified System Administrator
Active SC Clearance
UK Based
Highly Desirable
ServiceNow Certified Implementation Specialist - HRSD
ServiceNow Certified Implementation Specialist - CSM
Desirable
ServiceNow Certified Application Developer
Employee Centre
IntegrationHub
Virtual Agent
Now Assist / GenAI accreditations
Mandatory Requirements for All Roles
Active SC clearance.
Experience working within large-scale enterprise or public sector ServiceNow delivery programmes.
Strong stakeholder engagement and communication skills.