£21 Per hour
Inside
Onsite
Catterick Garrison, UK
Summary: The role of IT Engineer (Breakfix) requires an individual with SC clearance to manage ticket queues, oversee asset management, and perform hardware repairs in a fast-paced environment. The position is based onsite in Catterick, with a commitment to join the out-of-hours rota. The contract runs from March 17, 2025, to May 17, 2025, with specified working hours. The role is classified as inside IR35, indicating the need for compliance with tax regulations for contractors.
Key Responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
- Effective Management of disposals that go through their Hub as per contract
- Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract
- Locker replenishments where appropriate as per contract
- Highlight potential issues with service/potential service improvements to their Team Leader
- Follow any agreed processes and procedures either from the Authority (site regulations etc)
Key Skills:
- Must have SC clearance or be able to gain this, UK National with a UK passport
- Must have a full clean driving licence
- Experience in a PC field service environment or PC field Workshop environment
- Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
- Accredited or willing to go through HP & Dell - Desktop and Laptop training
Salary (Rate): £21.01
City: Catterick
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT