Summary: The role of IT Engineer (Breakfix) requires an individual with SC clearance to manage ticket queues, oversee hub stock, and perform hardware repairs on-site in Catterick. The position involves working five days a week, participating in an out-of-hours rota, and ensuring service levels are maintained. The contract duration is from March 17, 2025, to May 17, 2025. The role is classified as inside IR35, indicating specific tax implications for contractors.

Key Responsibilities:

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract
• Locker replenishments where appropriate as per contract
• Highlight potential issues with service/potential service improvements to their Team Leader
• Follow any agreed processes and procedures either from the Authority (site regulations etc)

Key Skills:

• Must have SC clearance or be able to gain this, UK National with a UK passport
• Must have a full clean driving licence
• Experience in a PC field service environment or PC field Workshop environment
• Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
• Accredited or willing to go through HP & Dell - Desktop and Laptop training

Salary (Rate): £21.00

City: Catterick Garrison

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT