Company Introduction
We have an exciting opportunity available with one of our leading clients, who are looking for an experienced SC Eligible Senior Technical Lead to join their team on a contract basis. This is a key technical role focused on ServiceNow SAM Pro, platform stability, technical governance and production support within a complex enterprise environment.
Job Responsibilities/Objectives
As a Senior Technical Lead, you will act as a technical authority and escalation point for the ServiceNow platform, with a particular focus on SAM Pro and software licensing. You will lead complex technical issues, provide design assurance and ensure high-quality delivery across UK and offshore teams.
- Lead technical triage and resolution of major incidents, problems and complex production defects across SAM Pro, HRSD, ITSM, IRM and SecOps.
- Provide hands-on SAM Pro production support, including Effective License Position (ELP) calculations, software normalisation, reconciliation, entitlements and compliance reporting.
- Act as technical design authority, reviewing solution designs, code, update sets and releases while enforcing ServiceNow best practices and an out-of-the-box-first approach.
- Lead Root Cause Analysis (RCA) and drive improvements to platform stability, performance, data quality and compliance.
- Provide technical leadership to offshore teams, reviewing development quality, testing evidence and deployment readiness.
- Support software licensing compliance across major publishers including Oracle, Microsoft, VMware, IBM and Adobe.
Required Skills/Experience: The ideal candidate will have the following:
- Experience supporting ServiceNow SAM Pro in enterprise production environments.
- Strong hands-on expertise in ELP calculations, software normalisation, discovery reconciliation, entitlements, publisher packs and software compliance.
- Proven experience leading P1/P2 incidents, technical triage and Root Cause Analysis.
- Strong ServiceNow technical design, governance and platform architecture experience.
- Experience supporting ServiceNow HRSD and ITSM.
- Experience providing technical leadership to offshore development/support teams.
- Eligible for SC Clearance and willing to go through the process of getting SC Clearance
Desirable Skills/Experience: Although not essential, the following skills are desired by the client:
- Experience with Oracle software licensing and licensing datasets.
- Strong Oracle SQL and PL/SQL troubleshooting skills.
- Experience supporting IRM and SecOps.
- Experience troubleshooting Oracle-backed integrations, reconciliation issues and data integrity problems.