SC Desktop Engineer CGEMJP00348434

Job Purpose/The Role

We have an exciting opportunity to join Capgemini as a Desktop Engineer in our End User Experience (EUE) department, supporting a broad span of high-profile clients in our vast portfolio.

At Capgemini we pride ourselves on our people because we know they are the heart of what we do.

Embodying this in the day-to-day, our EUE Workplace Engineers are encouraged to grow and develop in the role's fast paced environment, thriving as you build on your existing experience and bringing that knowledge to the fore

Your role

• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake NSR tasks to agreed timescales
• Possess exceptional customer handling skills

Your skills and experience

• Must have subject matter expertise and experience in VDI - this is essential for this role.
• Useful to have in-depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• SCCM experience including OS deployment, application deployment, faulting finding, monitoring and reporting desired
• Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting, and batch Files is beneficial
• Security - knowledge of disk encryption using bit locker, NTFS permissions and shared folder security is useful
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)