Summary: The role of ServiceNow SME involves enhancing the Service Performance Framework within ServiceNow, which is essential for reporting on service performance across numerous Public Sector services. The position requires collaboration with business stakeholders to implement enhancements and provide expert guidance on ServiceNow capabilities. The candidate must possess active SC Clearance and have strong expertise in ServiceNow functionalities. This is a hybrid role based in London for a contract length of 6 months.

Key Responsibilities:

• Work with BAs and business stakeholders to capture and deliver enhancements
• Implement new mappings, measures, and metrics within ServiceNow
• Develop reports, dashboards, and presentations to provide service insights
• Perform maintenance and performance optimisation of the framework
• Conduct ad hoc data extractions, analysis, and analytics tasks
• Collaborate with the Cross Product Analytics team on best practices
• Provide expert guidance on ServiceNow capabilities and best practices

Key Skills:

• Strong expertise in ServiceNow, ideally with certifications in ServiceNow Performance Analytics, ServiceNow UI Builder, and ServiceNow CMDB Modelling including service relationship analysis
• Experience ingesting external data via APIs such as AWS S3 and Dynatrace desirable but not essential
• Strong analytical skills, a STEM or numerical statistical background is preferred
• Active SC Clearance

Salary (Rate): 500

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT