SC Cleared Service Designer

SC Cleared Service Designer | Central Government

We're supporting a major Central Government programme and are seeking an experienced Service Designer to help shape and improve critical public-facing services.

Working within a multidisciplinary agile team, you'll play a key role in designing end-to-end services that meet user needs, align with policy objectives, and adhere to GDS standards and best practices.

Essential Requirements

• Active SC Clearance (must be current and transferable)
• Strong experience working within Central Government
• Proven experience delivering services in line with GDS standards
• Expertise in service design methodologies and user-centred design
• Experience mapping complex services across multiple channels and touchpoints
• Strong stakeholder engagement and facilitation skills

Key Responsibilities

• Design and improve end-to-end public services using service design principles
• Create service blueprints, user journeys, ecosystem maps and process flows
• Identify pain points, opportunities and service improvements through research insights
• Collaborate with User Researchers, Interaction Designers, Content Designers, Product Managers and Developers
• Facilitate workshops and stakeholder engagement sessions
• Ensure services meet user needs, business objectives and accessibility requirements
• Support GDS assessments and contribute to service strategy and delivery

Contract Details

• Rate: Up to £550 per day
• IR35: Inside IR35
• Duration: Initial 6 months
• Location: Bristol, London or Newcastle
• Working Pattern: Hybrid, with 1-2 days per week onsite
• Start Date: ASAP

This is a fantastic opportunity for an SC Cleared Service Designer to work on high-profile government transformation programmes, delivering meaningful services that impact millions of users across the UK.

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.