SC Cleared Senior Service Designer

Senior Service Designer - GDS - SC Cleared or Eligible

Location: UK - predominantly remote, occasional London/Croydon

Contract: Contract

Level: Senior

Clearance: SC preferred; SC-eligible candidates considered

We are looking for an experienced Senior Service Designer to join a large digital transformation programme, working on complex, high-impact public services.

You'll work across multidisciplinary Agile teams, helping shape services around genuine user needs and translating research, evidence and business requirements into clear, workable service designs.

Key responsibilities:

• Lead service design activities across discovery, exploration, design and delivery
• Map and improve end-to-end user journeys and services
• Create service blueprints and other service design artefacts
• Use research and evidence to identify problems, opportunities and improvements
• Work closely with User Researchers, Interaction Designers, Product Managers and Developers
• Facilitate workshops and communicate design decisions clearly to stakeholders
• Turn complex requirements into practical, user-centred services
• Identify pain points, dependencies and opportunities across the wider service
• Contribute to Agile delivery and iterative design
• Champion accessibility, inclusion and user-centred design principles

Essential:

• Strong commercial experience as a Senior Service Designer
• SFIA Level 4 capability
• Strong understanding of User-Centred Design and service design principles
• Experience working across multidisciplinary Agile teams
• Strong experience mapping end-to-end services and user journeys
• Ability to use research and evidence to inform service design
• Strong stakeholder communication and facilitation skills
• Ability to provide specific examples of service design work and its impact

Desirable:

• Experience working to GDS standards and principles
• Public sector/government digital experience
• Strong experience producing service blueprints
• Experience working on complex or sensitive services
• Experience in secure or regulated environments
• Current SC clearance

Public sector experience is not essential, but strong GDS experience would be advantageous.