SC cleared Power BI Front-End Developer

Job Description

Role Purpose: Design, build, troubleshoot and enhance intuitive Power BI dashboards and reports, translating NICE CXone telephony and contact centre data into meaningful operational and strategic management information.

Essential Skills and Experience

• Strong hands-on Power BI Desktop and Service development, including interactive dashboards, visualisations and report publishing.
• Advanced DAX, Power Query, data modelling, filtering and drill-through functionality.
• Experience designing accessible, user-friendly dashboards and operational performance scorecards.
• Ability to translate business requirements into reporting specifications, KPIs and actionable visualisations.
• Experience troubleshooting reporting errors, data inconsistencies, calculation issues and dashboard performance.
• Ability to work with API-sourced datasets and collaborate with data engineers to validate data accuracy.
• Strong understanding of Power BI security, workspace management, deployment and report maintenance.
• Experience working with stakeholders to iteratively develop, test and refine MI reporting solutions.

Desirable

• NICE CXone experience, contact centre/telephony MI, and large-scale operational reporting.