SC Cleared Performance Analyst
Summary: The Performance Analyst role focuses on enhancing the use of data within the gForms team, which develops digital forms for HMRC. The position requires collaboration with stakeholders to establish data frameworks and improve performance tracking across various forms. The role is set in a fast-paced environment, necessitating quick context switching and adaptability. SC clearance is required for this position.
Key Responsibilities:
- Utilize in-house tools to develop digital forms rapidly.
- Collaborate with the HMRC Senior PA to transform data collection methods.
- Establish data frameworks for individual forms to track performance.
- Explore data related to business and customer processes within HMRC.
- Adapt to a fast-paced environment with short delivery cycles.
Key Skills:
- Experience in a government environment and understanding of service standards.
- Ability to work with stakeholders to establish data frameworks.
- Strong analytical skills to assess performance data.
- Capability to context switch quickly and effectively.
- Experience with digital form development technologies.
Salary (Rate): £405/day
City: Telford
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Performance Analyst - Digital - G Forms - Project
Clearance Required: SC
Duration: 6 months
Location: Telford - 2 days onsite
IR35 Status: Mandated PAYE only
Job Description:
Description and Location
- The gForms team use an in-house tool to rapidly develop digital forms. The multidisciplinary teams utilise key technologies which include Upscan, Kana, Scala, the GDS prototyping kit and Legup.
- This is an exciting role for a PA who wants to help an important, busy delivery team improve how it uses data to shape and assess the 'always full' pipeline of customer facing digital forms. It's an area which does have delivery commitments but also lots of opportunity to play and innovate with data.
- The aspiration is that the new team will have data as a beating heart.
- This role will also work closely with the HMRC Senior PA in the Forms Landscape who is transforming how data is collected.
- The role will involve working with stakeholders to establish data frameworks for individual forms allow us to track performance across the forms journey, not just building queries from specifications.
- There are forms that cover every business & customer process in HMRC - so exploring their data - and how this ties into operational data like calls and case working efficiency is part of the bigger picture.
- The role requires experience in a government environment and service standards. The area is a fast paced area, with a short delivery life cycle and requires someone who is able to context switch quickly and effectively.
SC clearance required.
Location: Telford, United Kingdom
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