Summary: The role of IT Engineer (Breakfix) requires an individual with SC clearance to manage ticket queues, oversee asset management, and perform hardware repairs in a fast-paced environment. The position is based in Brecon and demands on-site presence five days a week, with additional responsibilities including participation in an out-of-hours rota. The contract duration is from March 17, 2025, to May 17, 2025.

Key Responsibilities:

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract
• Locker replenishments where appropriate as per contract
• Highlight potential issues with service/potential service improvements to their Team Leader
• Follow any agreed processes and procedures either from the Authority (site regulations etc)

Key Skills:

• Must have SC clearance or be able to gain this, UK National with a UK passport
• Must have a full clean driving licence
• Experience in a PC field service environment or PC field Workshop environment
• Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
• Accredited or willing to go through HP & Dell - Desktop and Laptop training

Salary (Rate): £21.01

City: Brecon

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT