SAP Transition Lead

SAP Transition Lead

Posted 2 days ago by SoftNice

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Negotiable
Undetermined
Undetermined
London Area, United Kingdom
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Application Lifecycle Management Bank Reconciliations Business Process Cloud Computing Cloud Technology Device Tracking Software Finance IT Service Management Management Milestones (Project Management) Project Management Reconciliation SAP Applications SAP Ariba SAP SuccessFactors Test Management Verification And Validation

Summary: The SAP Transition Lead is responsible for overseeing the handover of a multi-module SAP landscape into Business-as-Usual (BAU) operations, focusing on SuccessFactors, SAP S/4HANA Finance, SAP Ariba, and SAP Cloud ALM. This role emphasizes the delivery of a structured support model, knowledge transfer, and governance to ensure a smooth transition with minimal business disruption. The lead will coordinate various teams to ensure production readiness and manage the hypercare phase effectively.

Key Responsibilities:

  • Define and implement the BAU operating model for SF, S/4HANA Finance, Ariba, and SAP Cloud ALM, aligned to enterprise ITSM and business needs.
  • Create and maintain a detailed transition plan and timeline covering cutover, hyper care, and knowledge transfer milestones.
  • Design runbooks, operational playbooks, support procedures, escalation matrices, and SLA definitions for each solution area.
  • Lead end-to-end knowledge transfer activities: documentation handover, shadowing, workshops, and competency validation for BAU teams and external service providers.
  • Coordinate with project teams, integrators, infrastructure, security, and application support to ensure production readiness (interfaces, jobs, batch schedules, authorizations, transports).
  • Implement and configure SAP Cloud ALM to support monitoring, alerting, business process observation, test management, and deployment tracking during hypercare and ongoing BAU.
  • Manage hyper care and stabilization phase: organize rosters, troubleshoot critical incidents, prioritize fixes and migrations to permanent fixes, and ensure smooth SLA achievement.
  • Establish governance forums for ongoing issue tracking, release cadence, change control, and continuous improvement.
  • Ensure test coverage, cutover rehearsals, and data reconciliation activities are completed prior to go-live.

Key Skills:

  • Experience with SAP SuccessFactors, SAP S/4HANA Finance, SAP Ariba, and SAP Cloud ALM.
  • Strong project management and transition planning skills.
  • Ability to design operational documentation and support procedures.
  • Excellent communication and knowledge transfer capabilities.
  • Coordination skills with various technical and operational teams.
  • Experience in managing hypercare and stabilization phases.
  • Understanding of ITSM frameworks and governance processes.

Salary (Rate): undetermined

City: London Area

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

An experienced SAP Transition Lead to handover of a multi-module SAP landscape into Business-as-Usual (BAU). The role will cover SuccessFactors (SF), SAP S/4HANA Finance, SAP Ariba, and SAP Cloud ALM (CALM), ensuring a controlled transition from project/delivery mode to stable, scalable operational support. The focus is on delivery of a defined support model, knowledge transfer, governance, SLAs, and early-life support (hypercare) to minimize business disruption and accelerate steady-state operations.

Key responsibilities :

  • Define and implement the BAU operating model for SF, S/4HANA Finance, Ariba, and SAP Cloud ALM, aligned to enterprise ITSM and business needs.
  • Create and maintain a detailed transition plan and timeline covering cutover, hyper care, and knowledge transfer milestones.
  • Design runbooks, operational playbooks, support procedures, escalation matrices, and SLA definitions for each solution area.
  • Lead end-to-end knowledge transfer activities: documentation handover, shadowing, workshops, and competency validation for BAU teams and external service providers.
  • Coordinate with project teams, integrators, infrastructure, security, and application support to ensure production readiness (interfaces, jobs, batch schedules, authorizations, transports).
  • Implement and configure SAP Cloud ALM to support monitoring, alerting, business process observation, test management, and deployment tracking during hypercare and ongoing BAU.
  • Manage hyper care and stabilization phase: organize rosters, troubleshoot critical incidents, prioritize fixes and migrations to permanent fixes, and ensure smooth SLA achievement.
  • Establish governance forums for ongoing issue tracking, release cadence, change control, and continuous improvement.
  • Ensure test coverage, cutover rehearsals, and data reconciliation activities are completed prior to go-live.
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