SAP Technical Lead
Posted 4 days ago by Panoramic Associates
£550 Per day
Inside
Hybrid
Leeds, England, United Kingdom
Summary: The SAP Support Lead role involves overseeing day-to-day SAP services within a public sector organization, focusing on maintaining stability and effective management of the legacy SAP environment. The position requires hands-on SAP support knowledge and strong stakeholder management skills to ensure service quality and communication. The contract is initially for 3-6 months with potential extensions, primarily remote with occasional on-site requirements. The role is classified as inside IR35.
Key Responsibilities:
- Oversee incident/problem management and vendor performance.
- Engage with stakeholders and manage the internal support team.
- Provide technical oversight and expectation management across stakeholders.
- Ensure stability and quality of SAP support services.
- Manage support contracts and coordinate effective delivery.
- Communicate proactively with stakeholders to set expectations and build relationships.
Key Skills:
- Experience in SAP support/service leadership in SME or public sector environments.
- Technical knowledge to diagnose/support issues and engage with technical teams.
- Strong stakeholder management skills in high urgency environments.
- Proven ability to improve outcomes through communication and service discipline.
- Relevant SAP technical background (e.g., SAP Finance, Procurement, General SAP administration).
Salary (Rate): £550.00/daily
City: Leeds
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
SAP Support Lead £450-£550/day Inside IR35
Panoramic Associates are supporting a Public Sector organisation in their search for an experienced SAP Manager to take ownership of day to day SAP service within the organisation on an initial 3-6 month contract with likely extensions to run for the 12 month period. It's a legacy SAP environment. The immediate priority over the next 12 months is to keep the platform stable and well supported/managed while providing confident technical oversight and calm, effective expectation management across the different stakeholders.
You'll oversee incident/problem management , vendor performance, stakeholder engagement, and the internal support team, bringing the right blend of hands-on SAP support knowledge and service leadership. You'll be working with senior stakeholders, a small internal support team, and a third-party support partner.
Key focus BAU SAP support leadership stability, service quality, and clear stakeholder communication
Hands-on SAP support understanding, enough technical depth to "go into the system", interrogate issues, and challenge/guide the right fixes
Supplier + internal team management: manage the support contract and coordinate effective delivery
Stakeholder satisfaction through communication: proactive updates, expectation setting, and relationship-building
Working pattern / location Mostly remote On-site expectation: approx. once per month The wider team is not routinely on-site
Essential experience
- Experience in SAP support/service leadership in a smaller SME or public sector environment
- Technical knowledge to be able to diagnose/support issues and engage credibly with technical teams/suppliers (not just ticket escalation)
- Strong stakeholder management in environments with high urgency and direct communication style
- Proven ability to improve outcomes through communication, expectation management, and service discipline
- Relevant SAP technical background (any of the below) SAP Finance (FI/CO) and/or Procurement (MM / SD-MM) and/or General SAP administration / support (e.g., BASIS / security / access / transports - depending on your profile)
Interested? Apply with your CV and always feel free to pop me a linkedin connection request (Katelin Lovell at Panoramic Associates) with a short note highlighting:
- Your hands-on SAP support exposure (what you've supported, what you've been accountable for)
- Your experience managing stakeholders under pressure
- Any supplier management ownership (service reviews, escalations, KPIs, contract delivery)