SAP Program Manager

Key Responsibilities

• Own the end-to-end SAP S/4HANA upgrade programme , including scope, governance, budget, delivery roadmap, and benefits realisation.
• Act as the customer-side programme lead and single point of accountability across business stakeholders, IT teams, SAP, TCS, and third-party delivery partners.
• Develop and maintain the programme business case, investment submissions, funding requests, and strategic delivery roadmap.
• Engage senior stakeholders across Finance, Procurement, Supply Chain, and Technology functions to secure decisions and drive programme ownership.
• Translate technical assessments and upgrade impacts into clear business recommendations, actions, and decisions.
• Lead assessments across business processes, integrations, custom developments, security, data, testing, archiving, and operational readiness.
• Establish programme governance frameworks, steering committees, reporting standards, escalation routes, and decision-making processes.
• Manage integrated plans, RAID logs, dependencies, budgets, critical paths, and executive-level reporting.
• Coordinate SAP RISE readiness activities and manage dependencies across SAP, infrastructure, application, and integration vendors.
• Drive delivery partner performance, ensuring commitments, quality standards, commercial obligations, and programme outcomes are achieved.
• Provide leadership for business change, communications, training, and organisational readiness activities.
• Oversee test strategy, business validation, cutover planning, go-live readiness, hypercare, and transition to support.
• Resolve cross-functional issues, challenge assumptions, and proactively manage risks and dependencies.
• Ensure assessment outputs are converted into a fully executable programme plan with agreed timelines, resources, budgets, and acceptance criteria.

Required Skills

• Significant experience leading large-scale, business-critical SAP transformation programmes in a customer-side leadership capacity.
• Proven delivery experience spanning assessment, business case development, mobilisation, execution, cutover, go-live, and stabilisation.
• Extensive experience leading business change and organisational adoption initiatives.
• Demonstrable success managing SAP, system integrators, and third-party vendors within structured governance frameworks.
• Strong programme management expertise covering governance, planning, budgeting, financial controls, risk management, and dependency management.
• Experience integrating business, functional, technical, testing, data, security, change, and operational workstreams into a single delivery plan.

Nice to Have

• Direct experience delivering SAP S/4HANA upgrades or major SAP transformation programmes.
• Experience working with SAP RISE and cloud-hosted SAP environments.
• Strong understanding of SAP Finance, Procurement, Supply Chain, and related business processes .
• Experience within logistics, distribution, warehousing, manufacturing, or operationally intensive environments .
• Experience developing business cases, securing investment approvals, and managing benefits realisation.
• Professional programme management certifications such as MSP, PRINCE2, PMP , or equivalent.