SAP OTC Team Lead/SME

Project Overview

We are seeking an experienced Freelance SAP OTC (Order-to-Cash) Team Lead / Subject Matter Expert to join a major international organisation within the retail sector.

The successful consultant will take a leading role within an established SAP OTC team, providing functional leadership, subject matter expertise and direction across a geographically distributed team of approximately 6–8 onshore and offshore resources.

This role requires someone who can combine strong hands-on SAP OTC expertise with proven team leadership capabilities, excellent stakeholder management and the ability to build trusted relationships with senior business and IT stakeholders.

Candidates with experience across both SAP ECC and SAP S/4HANA environments are welcome, including on-premise and cloud implementations.

Key Responsibilities

• Provide functional leadership and subject matter expertise across SAP Order-to-Cash.
• Lead, guide and coordinate a team of approximately 6–8 SAP OTC professionals across onshore and offshore locations.
• Act as the primary functional point of reference for OTC-related matters.
• Drive improvements across end-to-end Order-to-Cash processes.
• Work closely with business stakeholders to understand operational requirements and identify opportunities for optimisation.
• Take ownership of functional challenges, issues and escalations.
• Provide guidance, direction and knowledge sharing to team members.
• Ensure effective collaboration between business stakeholders, IT teams and offshore delivery resources.
• Drive forward-thinking solutions and continuous improvement initiatives.
• Build and maintain strong working relationships with the client and wider project stakeholders.

Required Experience & Skills

• Extensive hands-on experience in SAP OTC / Order-to-Cash.
• Proven experience working as an SAP OTC Team Lead, Functional Lead or SME.
• Strong industry experience, ideally within retail or a similarly complex enterprise environment.
• Experience leading or coordinating geographically distributed teams.
• Strong understanding of end-to-end OTC processes.
• Experience with SAP ECC and/or SAP S/4HANA.
• Experience across on-premise and/or cloud SAP environments.
• Excellent stakeholder management and communication skills.
• Ability to take ownership, demonstrate initiative and proactively drive solutions.
• Confident working independently and building relationships with senior stakeholders.