Salesforce Training and Adoption Consultant

Position: Salesforce Training and Adoption Consultant

Employment Type: Contract

Start: ASAP

Duration: 3 months

Location: Oxfordshire, UK (Hybrid)

Language(s): English

Focus on SAP

is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.

Client

A leading global research and advisory organisation, delivering data-driven insights and strategic solutions to support organisations navigating complex markets and transformation initiatives. Through a combination of technology, analytics and deep expertise, the business helps clients make informed decisions and drive sustainable growth.

Role

An organisation undergoing a significant commercial transformation is seeking an experienced Salesforce Training & Adoption Consultant to support the successful rollout of a new Lead-to-Cash operating model.

Key Responsibilities:: Salesforce Training & Enablement

• Design and deliver a Salesforce learning and adoption strategy.
• Conduct Training Needs Analysis (TNA).
• Develop role-based learning pathways.
• Create competency frameworks and learning objectives.
• Deliver Instructor-Led Training (ILT).
• Deliver virtual training sessions.
• Facilitate workshops and knowledge transfer sessions.
• Support ongoing user enablement.

• Instructor-led training guides
• Virtual learning content
• E-learning modules
• Video demonstrations
• Process walkthroughs
• Quick reference guides
• Job aids
• Frequently Asked Questions (FAQs)
• User documentation
• Translate complex Salesforce functionality into practical business processes that support day-to-day commercial activities.

• Drive Salesforce user adoption.
• Support organisational change initiatives.
• Promote consistent CRM best practice.
• Establish Salesforce governance standards.
• Develop Champion Networks and Super User communities.
• Monitor adoption success measures.
• Encourage behavioural change across commercial teams.

• Lead-to-Cash
• Opportunity Management
• Pipeline Management
• Forecasting
• Account Management
• Contact Management
• Activity Tracking
• CRM Governance
• Data Quality
• Commercial Reporting

• Sales Teams
• Business Development
• Account Management
• Commercial Operations
• Finance
• IT
• Project Teams
• Change Management
• Business SMEs
• Senior Leadership

• Extensive Salesforce experience in a Commercial enterprise environment
• Understanding and demonstrable experience of Lead to Cash processes
• Hands on delivery of training relating to new processes
• The ability to be an advocate for change