Salesforce Trainer

Key responsibilities

• Develop and manage the global Salesforce training schedule, coordinating and delivering training for approximately 3,500 users across the following audiences:
• Partners
• Counsel and Managing Associates
• Associates
• Secretaries
• Business Development teams, including mop-up sessions
• Deliver engaging virtual and in-person Salesforce training sessions, ensuring learners are confident and effective in using the platform.
• Maintain and update training materials to reflect changes in Salesforce functionality, business processes, user interface updates, and key messaging.
• Provide targeted one-to-one coaching and support sessions where required.
• Create, review, and update learner support resources, including frequently asked questions, job aids, and guidance materials.
• Transfer knowledge and upskill the business-as-usual Technology Training team to support ongoing delivery and sustainability following the training programme.

Your experience

• Experience delivering Salesforce end-user training in a professional services or corporate environment.
• Strong facilitation, stakeholder management and communication skills.
• Ability to quickly understand business processes and translate them into practical learning interventions.
• Experience designing, maintaining and updating training content and learner support materials.
• Experience delivering both virtual and in-person training sessions to diverse user groups.
• Experience supporting change, adoption or systems rollouts would be advantageous.

Salesforce Trainer

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business.