Key Responsibilities
- Develop and manage the global Salesforce training schedule, coordinating and delivering training for approximately 3,500 users across a range of audiences, including: Partners Counsel and Managing Associates Associates Secretaries Business Development teams, including follow-up sessions
- Deliver engaging virtual and in-person Salesforce training sessions, ensuring learners feel confident and effective in using the platform.
- Maintain and update training materials to reflect changes in Salesforce functionality, business processes, user interface updates and key messaging.
- Provide targeted one-to-one coaching and support sessions where required.
- Create, review and update learner support resources, including frequently asked questions, job aids and guidance materials.
- Transfer knowledge and upskill the business-as-usual Technology Training team to support ongoing delivery after the training programme ends.
- Work closely with the Salesforce Change and Adoption team and wider programme teams to understand requirements and training priorities.
- Work closely with the Digital Adoption and Technology Training teams to create and deliver training content in line with firm standards.
- Provide regular updates to key stakeholders on progress, priorities and delivery approach.
Your Experience
- Experience delivering Salesforce end-user training in a professional services or corporate environment.
- Strong facilitation, stakeholder management and communication skills.
- Ability to quickly understand business processes and translate them into practical learning interventions.
- Experience designing, maintaining and updating training content and learner support materials.
- Experience delivering both virtual and in-person training sessions to diverse user groups.
- Experience supporting change, adoption or system rollouts would be advantageous.
About Linklaters
Linklaters is a global law firm, providing legal services in 20 countries through 30 offices.
Linklaters is a people business. Being best in class in the eyes of our clients means our people must be exceptional.
We look not only for brilliant minds, but for people who will thrive in our environment: people who enjoy working collaboratively and who demonstrate the innovative, efficient, agile, entrepreneurial and responsible mindset we aim to bring to every interaction.
We are committed to creating a positive, supportive, fair and open environment.
We value difference, insist on inclusivity, and challenge all forms of bias. This is vital to our ability to work as one team with a common goal.
Technical Skills
This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.
Application Policy
Applications and CVs (direct or via agency) are only accepted online via the portal.
Queries related to this role must be directed to the recruitment team and not partners, practices or stakeholders.