Salesforce Test Manager

Summary: The role of Test Manager for Salesforce CRM Implementation involves leading testing activities for a large-scale transformation project within the public sector. The position requires expertise in both agile and waterfall methodologies, focusing on UAT management and quality assurance of third-party suppliers. The Test Manager will collaborate with internal teams and external partners to develop and execute a comprehensive test strategy. This role is hybrid, requiring onsite presence in Newcastle two days per fortnight.

Key Responsibilities:

• Define and maintain the test strategy and test plan aligned to agile and waterfall delivery phases.
• Lead all aspects of test planning, execution, defect management, and test completion reporting.
• Provide UAT management, including coordination with end users, test case validation, and defect triage.
• Ensure appropriate test environments, test data, and tools are in place and fit for purpose.
• Oversee testing activities of third-party Salesforce delivery partner and provide assurance on quality.
• Coordinate testing for integrations with systems such as FOI/SAR tools, 8x8 telephony, Tableau, and Marketing Cloud.
• Establish and report on key quality metrics including defect leakage, test coverage, and productivity.
• Run regular test readiness, progress, and completion reviews.
• Participate in sprint planning and support agile story definition and acceptance criteria validation.

Key Skills:

• Proven experience in test leadership roles on large, complex public sector projects.
• Hands-on experience managing testing in both agile and waterfall environments.
• Expertise in defect management, test planning, risk-based testing, and UAT coordination.
• Experience assuring and reporting on third-party testing activities.
• Excellent stakeholder engagement, reporting, and communication skills.
• Familiarity with test tools and dashboards for test management and reporting.
• ISTQB Advanced Test Manager or equivalent qualification.
• Experience with Salesforce projects including Marketing Cloud and integrations.
• Knowledge of DevOps pipelines and automation tooling.
• Familiarity with GDS service standards and WCAG 2.2 AA accessibility compliance.
• Experience testing services in regulated public sector or government environments.
• Experience exposure to GDS.

Salary (Rate): £450/day

City: Newcastle

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: Mid-Level

Industry: IT