Salesforce Technical Product Lead

Are you a Salesforce expert with a passion for driving innovation and delivering value? If so, Parkinson’s UK has an exciting opportunity for you to lead on delivering value from our Salesforce platforms, NPSP and NPC. As a subject matter expert on Salesforce capabilities you will play a fundamental role in building and shaping the charity’s Salesforce current and future vision, strategy and roadmap in partnership with our stakeholders. Parkinson’s UK is the UK’s leading charity for people with Parkinson’s. We're a growing organisation with 605 employees, 4000 volunteers and a projected income of £50m+. Our proud history dates back nearly 60 years, but now we’re on a mission to be fit for the future, ensuring we have the infrastructure, culture, and operating model to drive even more impact for people with Parkinson’s, both now and in the future. We’ve been working to get ourselves in the best shape to deliver that progress over the next few years, and we’re now looking for ambitious, driven, and purpose-led people to join our team of ‘relentless doers’. To hear more about these exciting new changes and how you can play your part in our story, click here to hear from Ben Clarkson, Chief Finance and Operating Officer.

About the role

Through Salesforce management you will drive our organisational strategy, for the benefit of colleagues, supporters and people affected by Parkinson’s. You will manage the continuous improvement of all Salesforce platforms, working with stakeholders and Operations teams to identify and help to deliver Salesforce solutions to meet user and business needs. You’ll scan the horizon for new functionality, keeping up with releases and use cases in the nonprofit sector and beyond. Please note this role is a fixed-term contract for 24 months

What you’ll do

• Be accountable for Salesforce technical decisions for the CRM Programme and be prepared to justify those decisions to all levels in the charity.
• Define and manage the roadmap and supporting backlog for both NPC and NPSP to ensure products that will most positively impact the business and people affected by Parkinson’s are prioritised.
• Manage the roadmap and supporting backlog for the BAU Salesforce platforms (NPSP)
• Line manage, coach and develop systems administrators and provide hands on support where needed.
• Create the documentation necessary to facilitate change and to add clarity to all stakeholders, both technical and non-technical.

What you’ll bring

• Certified Salesforce Administrator is essential.
• Other relevant Salesforce certifications (e.g. Consultant, BA, App builder, Developer) are beneficial.
• Extensive experience in leading technology transformation initiatives, including product development, user experience, and system integration.
• Proven ability to manage complex technology projects, ensuring they are delivered on time, within budget, and with measurable impact.
• Practical understanding of Salesforce NPC, Service Cloud and NonProfit Success Pack.
• Experience with designing, testing, implementing, debugging, and supporting Salesforce.com integrations, APIs and applications.