Salesforce Service Cloud Administrator
Posted 2 weeks ago by Resource On Demand Limited
£62 Per hour
Undetermined
Hybrid
Greater Bristol Area, United Kingdom
Summary: The role of Salesforce Service Cloud Administrator involves administering and optimizing Salesforce Service Cloud to enhance customer service operations within a hybrid working environment in South West England. The position requires strong expertise in Salesforce, particularly in Service Cloud, and offers the opportunity to make a significant impact on business success. The ideal candidate will be proactive, self-sufficient, and possess excellent communication skills to collaborate effectively with stakeholders. A Salesforce Administrator certification is essential, with a Service Cloud Consultant certification being a desirable addition.
Key Responsibilities:
- Administer and optimise Salesforce Service Cloud to support customer service operations.
- Configure workflows, validation rules, automation tools, and custom objects to meet business needs.
- Proactively identify system improvements and implement solutions independently.
- Collaborate with stakeholders to gather requirements and deliver tailored configurations.
- Monitor data quality, ensure system accuracy, and manage integrations with third-party tools.
- Provide training and support to users for effective platform utilisation.
Key Skills:
- A self-sufficient individual who can take initiative, solve problems creatively, and think critically under pressure.
- Ability to adapt to challenges and deliver solutions independently while maintaining high standards of accuracy.
- Excellent communication skills to liaise with teams and stakeholders effectively.
- Highly knowledgeable with a proven background working with Salesforce Service Cloud.
- Certified Salesforce Administrator is essential; Service Cloud Consultant certification is a plus.
Salary (Rate): £62.00/hr
City: Greater Bristol Area
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
We are recruiting on behalf of our client, who are currently rolling out Salesforce across their organisation. They are seeking a talented Salesforce Administrator with strong expertise in Service Cloud. This hybrid role offering some flexibility to work from home and from their office (South West England), providing the perfect balance for productivity and collaboration.
Why Join Them? Work in a dynamic and supportive environment that values innovation and initiative. Hybrid working setup for better work-life balance. Opportunity to make a real impact by optimising Service Cloud processes and driving business success. If you’re ready to make a move, apply now! Don’t miss your chance to join a forward-thinking team where your skills will be valued and rewarded.
Key Responsibilities:
- Administer and optimise Salesforce Service Cloud to support customer service operations.
- Configure workflows, validation rules, automation tools, and custom objects to meet business needs.
- Proactively identify system improvements and implement solutions independently.
- Collaborate with stakeholders to gather requirements and deliver tailored configurations.
- Monitor data quality, ensure system accuracy, and manage integrations with third-party tools.
- Provide training and support to users for effective platform utilisation.
What We’re Looking For:
- A self-sufficient individual who can take initiative, solve problems creatively, and think critically under pressure.
- Ability to adapt to challenges and deliver solutions independently while maintaining high standards of accuracy.
- Excellent communication skills to liaise with teams and stakeholders effectively.
- Highly knowledgeable with a proven background working with Salesforce Service Cloud.
- Certified Salesforce Administrator is essential; Service Cloud Consultant certification is a plus.