Summary: The Salesforce Reporting Specialist will play a crucial role in enhancing service centre operations for a mission-driven organization focused on connecting rural communities. This position involves leveraging Salesforce's existing capabilities to create actionable reports and dashboards that support various teams in making data-driven decisions. The role emphasizes the development of clear visualizations rather than heavy development work. Candidates should have a proven track record in delivering Salesforce reporting solutions, particularly in customer operations environments.

Key Responsibilities:

• Build a suite of smart, intuitive reports and dashboards using Salesforce.
• Support frontline, incident management, and leadership teams with actionable insights.
• Analyze call volumes, handle times, and wait time breakdowns.
• Track repeat call and first-call resolution statistics.
• Provide product split reporting across three technologies.
• Monitor case backlog by type, age, and last contact.
• Implement priority logic for assigning casework.
• Automate customer update notifications.

Key Skills:

• Proven experience in Salesforce reporting solutions.
• Strong analytical skills with the ability to create clear visualizations.
• Experience in a service centre or customer operations environment.
• Ability to translate data into actionable insights.
• Familiarity with Salesforce capabilities and functionalities.

Salary (Rate): £600

City: undetermined

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other