Salesforce Project Manager

Summary: The Salesforce Project Manager will lead the implementation of Salesforce Service Cloud within a high-growth merchant services company in the UK. This role is pivotal in ensuring that the project aligns with business objectives and enhances customer experience. The manager will oversee project delivery, engage with stakeholders, and coordinate cross-functional teams. Additionally, they will focus on user adoption and continuous improvement in Salesforce governance.

Key Responsibilities:

• Oversee Salesforce project delivery from inception to deployment, ensuring timelines, scope, and quality standards are met.
• Engage with senior stakeholders to define project objectives, risks, and dependencies.
• Manage project resources, budgets, and reporting across multiple workstreams.
• Coordinate cross-functional teams (developers, admins, business analysts) to achieve project milestones.
• Ensure strong user adoption by leading change management and training initiatives.
• Foster a culture of continuous improvement in Salesforce delivery and governance.

Key Skills:

• Demonstrated experience in managing Salesforce CRM implementations at scale.
• Strong knowledge of Service Cloud and its integration capabilities.
• Excellent leadership, stakeholder management, and vendor coordination skills.
• Agile project management expertise (Scrum/SAFe/PRINCE2 preferred).
• Experience in the payments, fintech, or digital services sector is a plus.

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Salesforce Project Manager

Job Description:
We are looking for a Salesforce Project Manager to lead transformative CRM initiatives within a high-growth merchant services company. This position will be central to managing the rollout of Salesforce Service Cloud across the UK operations, ensuring that the implementation aligns with business objectives and drives measurable improvements in customer experience.

Responsibilities:

• Oversee Salesforce project delivery from inception to deployment, ensuring timelines, scope, and quality standards are met.
• Engage with senior stakeholders to define project objectives, risks, and dependencies.
• Manage project resources, budgets, and reporting across multiple workstreams.
• Coordinate cross-functional teams (developers, admins, business analysts) to achieve project milestones.
• Ensure strong user adoption by leading change management and training initiatives.
• Foster a culture of continuous improvement in Salesforce delivery and governance.

Requirements:

• Demonstrated experience in managing Salesforce CRM implementations at scale.
• Strong knowledge of Service Cloud and its integration capabilities.
• Excellent leadership, stakeholder management, and vendor coordination skills.
• Agile project management expertise (Scrum/SAFe/PRINCE2 preferred).
• Experience in the payments, fintech, or digital services sector is a plus.

This role is available for both Permanent and Contract candidates.