Salesforce Marketing Cloud Developer
Posted 1 day ago by Congregation Partners
Negotiable
Undetermined
Hybrid
London Area, United Kingdom
Summary: KOKO, a renowned music venue in Camden, is seeking a Salesforce Marketing Cloud Developer for a 12-month fixed-term contract. The role involves technical ownership and optimization of Salesforce Marketing Cloud, focusing on data-driven marketing solutions to enhance customer engagement. The ideal candidate will have a strong background in Salesforce platforms and a creative approach to marketing automation. This position offers a hybrid work arrangement with a full-time commitment from Monday to Friday.
Key Responsibilities:
- Design, build and maintain multi-step customer journeys in Journey Builder.
- Develop and maintain dynamic email templates, Cloud pages, and personalisation logic.
- Configure and manage Automation Studio workflows for data imports and campaign execution.
- Build and maintain data extensions and attribute groups within Contact Builder.
- Manage the Marketing Cloud Connect integration for data synchronisation.
- Configure Sales Cloud objects and automate operational workflows.
- Create and maintain reports and dashboards for performance tracking.
- Write and maintain SQL queries for segmentation and reporting.
- Monitor sender reputation and conduct A/B testing for campaign performance.
- Act as the internal technical authority for Salesforce Marketing Cloud.
Key Skills:
- 5+ years’ experience with Salesforce Marketing Cloud.
- Proven experience with Sales Cloud configuration.
- Strong proficiency in AMPscript, SSJS, and SQL.
- Deep understanding of Marketing Cloud data architecture.
- Experience managing Marketing Cloud Connect.
- Track record in building Journey Builder programmes.
- Experience configuring Mobile Studio for SMS and WhatsApp.
- Salesforce Marketing Cloud Developer or Email Specialist certification (desirable).
- Experience with REST or SOAP API integrations (desirable).
- Familiarity with Marketing Cloud Intelligence or similar tools (desirable).
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
KOKO — one of London's most iconic music venues, right in the heart of Camden — is looking for a Salesforce Marketing Cloud Developer to join their team. If you're passionate about data-driven marketing and want your work to power some of the city's most legendary live experiences, we want to hear from you. KOKO Head Office, London Fixed term contract, 12 months Working week: Please note this is a full-time role, Monday to Friday, with the opportunity for hybrid work arrangement of 2 days remotely.
Job Summary
The Salesforce Marketing Cloud Developer is responsible for the technical ownership, development and optimisation of KOKO’s Salesforce Marketing Cloud and its integration with Sales Cloud. This role is accountable for building scalable, data-driven marketing solutions that enhance customer engagement, drive commercial performance and ensure best-in-class platform governance. Sitting at the intersection of marketing, digital and CRM, the role requires a hands-on developer with strong commercial awareness and a deep understanding of member lifecycle marketing. The successful candidate will lead the configuration, development and continuous improvement of the platform with creativity and a commercial mindset, ensuring seamless execution across campaigns and guest journeys that supports the wider business in adopting and maximising Salesforce capabilities.
Role and responsibilities
- Platform Development & Configuration - Design, build and maintain multi-step customer journeys in Journey Builder, including triggered, scheduled and transactional communications across email, SMS and WhatsApp
- Develop and maintain dynamic email templates, Cloud pages and personalisation logic using AMPscript, SSJS and HTML/CSS
- Configure and manage Automation Studio workflows for data imports, campaign execution and scheduled processes
- Build and maintain data extensions, attribute groups and data models within Contact Builder
- Own the preference centre and subscription management architecture, ensuring alignment with consent and communication preferences
- Salesforce Sales Cloud, Configuration & Administration - Manage and maintain the Marketing Cloud Connect integration, ensuring reliable and accurate data synchronisation between platforms
- Configure Sales Cloud objects, fields, page layouts and record types to support Marketing, Membership, Events, Partnerships and VIP teams
- Build and manage Flows, automation processes and validation rules to streamline operational workflows
- Create and maintain reports and dashboards to support performance tracking and business insights
- Manage user setup, profiles, roles and permissions as adoption expands across the business
- Support the ongoing Salesforce rollout, onboarding new teams and workflows through configuration, training and support
- Data, Segmentation & Compliance - Write and maintain SQL queries within Automation Studio for segmentation, transformation and reporting
- Design and manage data ingestion pipelines from third-party systems including ticketing, ePOS and membership platforms (e.g. Peoplevine)
- Own data hygiene practices, including deduplication, suppression management and bounce handling
- Ensure all platform activity complies with UK GDPR, including consent capture, preference management and data retention policies
- Deliverability & Performance - Monitor sender reputation, inbox placement and deliverability across domains and IPs
- Conduct A/B testing and analyse campaign performance to provide actionable insights
- Build and maintain reporting dashboards to support marketing and commercial decision-making
- Stakeholder Engagement & Documentation - Act as the internal technical authority for Salesforce Marketing Cloud, supporting platform queries and troubleshooting
- Gather and translate requirements from non-technical stakeholders into clear, scalable solutions
- Produce and maintain technical documentation, including solution designs, data structures and user guides
- Collaborate with external Salesforce partners and vendors on integrations, upgrades and advanced customisations
- Manage on-site design briefs for posters and digital screens; coordinate proofing, printing, and installation to meet deadlines.
About you
We are seeking a highly skilled and commercially aware Salesforce specialist who thrives in a fast-paced, creative and data-led environment, with the following key attributes;
- 5+ years’ hands-on experience with Salesforce Marketing Cloud in a professional environment
- Proven experience with Sales Cloud configuration, including objects, flows, automation, reports and dashboards
- Strong proficiency in AMPscript, SSJS and SQL, demonstrated through live campaign and automation builds
- Deep understanding of Marketing Cloud data architecture, including data extensions, Contact Builder and relationships
- Experience managing Marketing Cloud Connect and working across both Marketing Cloud and Sales Cloud
- Proven track record in building Journey Builder programmes and Automation Studio workflows
- Experience configuring Mobile Studio for SMS and WhatsApp channels
Desirable experience:
- Salesforce Marketing Cloud Developer or Email Specialist certification
- Salesforce Administrator certification or equivalent hands-on experience
- Experience with REST or SOAP API integrations and SFTP-based data pipelines
- Familiarity with Marketing Cloud Intelligence (Datorama) or similar reporting tools
- Experience within live music, hospitality, membership or events environments
Please note we can only consider candidates with the Right to Work in the UK