Salesforce Knowledge Article Writer
Posted 7 days ago by Foresters Financial on CVLibrary
£45,000 Per year
Fixed-Term
Hybrid
BR2, Bromley Town, Greater London
Summary: The Salesforce Knowledge Article Writer will leverage their expertise in Salesforce Knowledge to create user-friendly articles aimed at enhancing customer service and self-service support. This role involves developing structured content, translating complex processes into accessible guides, and collaborating with subject matter experts. The position is a fixed-term contract for six months, requiring strong writing and documentation skills. Flexibility in working arrangements is available after an initial orientation period.
Key Responsibilities:
- Develop and structure knowledge-based content within Salesforce for customer support, field sales, and end-users.
- Translate complex processes into easy-to-understand, step-by-step guides and FAQs.
- Work with subject matter experts to gather and validate information.
- Ensure articles align with branding, style guidelines, and best practices.
- Optimise content for searchability, findability, and usability.
- Deliver completed articles within the agreed-upon timeframe.
Key Skills:
- Proven experience with Salesforce Knowledge content creation.
- Strong writing, editing, and documentation skills.
- Ability to quickly understand and simplify complex concepts.
- Experience with knowledge management best practices.
- Detail-oriented and able to meet deadlines independently.
- Experience in customer support, field sales, IT, or technical documentation.
- Previous contract or project-based writing experience.
Salary (Rate): 45000
City: Bromley
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: Mid-Level
Industry: Other