Salesforce Developer (Inside IR35)

Summary: We are seeking a Salesforce Engineer to enhance our client's customer service platform, focusing on developing high-quality features and integrations using Salesforce technologies. The role involves continuous improvement of automations and case management processes, while collaborating with stakeholders to meet user needs. The ideal candidate will be an experienced Salesforce developer with a strong understanding of both out-of-the-box features and custom solutions. This position will significantly impact the way users experience music through innovative customer service solutions.

Key Responsibilities:

• Build and maintain high-quality features/services using Apex, Lightning (Aura & LWC), JavaScript, and integration patterns.
• Develop and maintain integrations between Salesforce and internal/third-party services.
• Continuously improve automations related to Salesforce and other tools.
• Enhance the case management process using Salesforce tools.
• Improve the maintainability and quality of features/services.
• Groom and recommend best practices based on colleague requests.
• Design and develop flexible and scalable solutions to meet business requirements.
• Communicate with stakeholders to understand user needs and implement effective solutions.

Key Skills:

• Salesforce.com
• Service Cloud
• Platform Developer I
• Apex
• Lightning
• JavaScript
• Cloud Architecture
• Experience with Salesforce Service Cloud implementation
• Knowledge of email deliverability and troubleshooting
• Familiarity with Salesforce's suite of APIs
• Experience using CI/CD tools
• Salesforce certifications (strong preference for Platform Developer I, II and Service Cloud Consultant)

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT