Salesforce Developer

Summary: The role of Salesforce Developer at UKRI involves implementing Salesforce solutions across various clouds, ensuring customer expectations are met while adhering to architectural principles. The position requires collaboration with multiple teams to design and optimize customer journeys and workflows. This is a 12-month hybrid contract based in Swindon, classified as inside IR35.

Key Responsibilities:

• Implementation of customer Salesforce solution projects that involve the Sales Cloud, Service Cloud, Collaboration Cloud, Marketing Cloud, Custom Cloud, and/or integrations to ensure scope and customer expectations are met
• Constructing sequence diagrams, workflows etc. to describe interaction between systems and present for internal and external use
• Studying system capabilities, input/output processes and hardware or software compatibility
• Engaging in subsystems’ design analysis and integration with the overall system
• Extending technical support during preparation, installation and system maintenance to project stakeholders and external suppliers
• Ensuring agreed architecture principles are adhered to when designing solutions
• Liaise with JavaScript/TypeScript (External UI) and Data teams and Testers to align campaign workflows, data schemas, and business objectives
• Oversee the configuration and maintenance of the Marketing Cloud connector, ensuring seamless data exchange and synchronization with Salesforce
• Design, build, and optimise Journey Builder workflows to create responsive, multi-step customer journeys triggered by Salesforce data or external events
• Utilise Flow Controls, Decision Splits, and Wait Activities to personalise the journey experience based on subscriber behaviour, lifecycle stage, and other data attributes
• Leverage Audience Builder to define, refine, and manage target segments, ensuring optimal audience selection for Marketing Cloud campaigns
• Identify automation and personalisation opportunities within Marketing Cloud to improve campaign performance and user engagement
• Collaborate with Salesforce Admins/Developers to maintain accurate, real-time lead data across both platforms (Salesforce and MC)
• Work closely with Customer Data Delivery team to design automated lead nurturing programs, leverage dynamic segmentation within Marketing Cloud
• Assisting in configuration management, deployment and release cycle activities for designed Salesforce solutions
• Have a good understanding of all software engineering quality standards/benchmarks – both industry wide and those specific to Innovate UK

Key Skills:

• Experienced in Salesforce development technologies
• Experienced in Testing: Salesforce/Marketing Cloud flows
• Experienced in Apex
• Source Code Management: BitBucket/Git
• SOQL query writing skills
• Experience designing and working with n-tier and service-oriented architectures (SOA)
• Experience in designing/implementing APIs and other integrations
• Knowledge of software implementation best practices
• Experience of Designing and managing advanced Customer Journeys triggered by Salesforce events
• Knowledge of Automation Studio to schedule data imports, manage segmentation, and set up triggered sends
• Experience in developing dynamic, AMPscript-driven emails, landing pages, and forms that use real-time data from Salesforce
• Ability to create responsive HTML/CSS templates that cater to various audience segments and devices
• Knowledge of writing and optimising SQL queries within Marketing Cloud to build and maintain complex data extensions for robust segmentation and dynamic content

Salary (Rate): undetermined

City: Swindon

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT