Salesforce Change Manager

Salesforce Change Manager

Posted 1 week ago by 1757395033

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Negotiable
Undetermined
Undetermined
London
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Change Management Change Management Planning Constituent Relationship Management Customer Relationship Management (CRM) Software Digital Transformation Management Salesforce Stakeholder Engagement Stakeholder Management

Summary: As the Salesforce Change Management Lead for a Greenfield transformation programme, you will be responsible for developing and executing change management strategies aimed at enhancing user adoption and training. The role involves collaboration with Salesforce professionals and stakeholders to ensure effective change initiatives and continuous improvement of the Salesforce platform.

Key Responsibilities:

  • Lead change management planning and execution for the Salesforce Programme.
  • Design and deliver training materials and adoption strategies.
  • Work closely with the Head of Salesforce Delivery and programme team to align change activities with programme goals.
  • Monitor and report on change adoption metrics and feedback.
  • Champion CRM best practices across the organisation.

Key Skills:

  • Proven experience in change management within large-scale digital transformation programmes.
  • Strong understanding of Salesforce and CRM systems.
  • Excellent communication and stakeholder engagement skills.
  • Experience in training design and delivery.
  • Change management certification (e.g., Prosci) is desirable.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

As the Salesforce Change Management Lead for the Greenfield transformation programme, you will develop and execute change management strategies focused on user adoption and training. Collaborate with internal and external Salesforce professionals to ensure seamless delivery of change initiatives.Engage with stakeholders to understand needs and tailor change plans accordingly. Support the evolution and continuous improvement of the Salesforce platform.

Key Responsibilities

  • Lead change management planning and execution for the Salesforce Programme.
  • Design and deliver training materials and adoption strategies.
  • Work closely with the Head of Salesforce Delivery and programme team to align change activities with programme goals.
  • Monitor and report on change adoption metrics and feedback.
  • Champion CRM best practices across the organisation.

Requirements

  • Proven experience in change management within large-scale digital transformation programmes.
  • Strong understanding of Salesforce and CRM systems.
  • Excellent communication and stakeholder engagement skills.
  • Experience in training design and delivery.
  • Change management certification (e.g., Prosci) is desirable.

What We Offer

  • Opportunity to lead change in a high-impact national transformation programme.
  • Collaborative and inclusive work environment.
  • Flexible working arrangements.
  • Competitive salary and benefits

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career at moumita.datta@hays.com

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