Salesforce Business Analyst

What you'll be doing

• Lead workshops across the client and multiple vendors to define and refine requirements
• Map business processes and translate them into actionable work for delivery teams
• Create user stories and help refine acceptance criteria to ensure requirements are understood and testable
• Carry out BAU activities as part of ongoing Salesforce-focused business analysis
• Work closely with stakeholders to keep requirements aligned as needs evolve

What you'll bring

• Strong Salesforce experience, with Salesforce certifications preferred
• Proven business analysis capability across process mapping, user stories and acceptance criteria refinement
• Confidence leading workshops and facilitating discussions with diverse groups
• Clear communication skills to document requirements effectively and drive alignment
• A collaborative, solution-focused approach-comfortable working across client teams and multiple vendors