Salesforce Business analyst
Posted 5 days ago by CSI GLOBAL LTD
Negotiable
Inside
Undetermined
Manchester Area, United Kingdom
Summary: The Salesforce Business Analyst role requires a technically focused individual with strong business analysis skills, particularly in Salesforce. This position acts as a liaison between business requirements and Salesforce developers, ensuring that detailed Salesforce-specific requirements are created for implementation. The analyst will lead discovery analysis to understand the impact of changes and produce high-quality analysis artifacts. The role also involves mentoring other analysts and contributing to continuous improvement initiatives.
Key Responsibilities:
- Lead discovery, scoping, and options analysis to define business problems and customer needs.
- Translate insights into structured requirements, epics, features, and user stories.
- Design end-to-end business processes and capabilities aligned with customer objectives.
- Work across teams to assess solution feasibility and support decision-making.
- Produce high-quality analysis artifacts, maintaining traceability to outcomes.
- Support the definition of MVPs, MMPs, phasing, and road mapping for incremental delivery.
- Ensure requirements meet standards and contribute to quality assurance of BA outputs.
- Act as a mentor for other Business Analysts, sharing practices and coaching.
- Collaborate with stakeholders to manage alignment and ensure understanding of scope and requirements.
- Contribute to continuous improvement of processes, tools, and frameworks.
Key Skills:
- Strong Business Analyst skills.
- Proficiency in Salesforce and understanding of its functionalities.
- Ability to work independently as a self-starter.
- Experience in leading discovery analysis.
- Capability to translate business requirements into technical specifications.
- Strong communication and collaboration skills.
- Experience in producing high-quality analysis artifacts.
- Mentoring and coaching abilities.
- Understanding of customer-centric solutions and operational feasibility.
- Knowledge of continuous improvement practices.
Salary (Rate): undetermined
City: Manchester
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
description: SFDC Business analyst London or Manchester-UK Inside IR35 Contract role Requirement details
- Skills/experience required:
- Very strong Business Analyst skills required. Capable of working alone - self-starter (see standard BA Job Spec below)
- A technically focused BA with very good experience/understanding of Salesforce and how it works
Role summary:
- We have a need for a BA who is very proficient in Salesforce This BA would act as a "middle-man" between the Business Requirements that are output by our strategic programmes, and the Salesforce developers who would actually build/do the technical work to deliver the change.
- They would take the finished business requirements, then take it down to the next level of detail by creating the Salesforce-specific requirements.
- This will involve leading on discovery analysis to fully understand the impact of the ask (looking up and downstream within Salesforce; and also considering any other linked systems)
- This BA's output would be the complete and fully detailed Salesforce-specific requirements needed to implement the requested change. These requirements would be consumed by Salesforce developers.
BA Specialist - Job Spec
About the role
The Business Analysis Specialist leads discovery and scoping to understand business objectives, define problems, assess easibility and identify stakeholders. Translates insights into structured requirements, designs eroto end processes, and acts as a liaison between business and technical teams, ensuring solutions are customer-centric, fit for purpose and cost-effective The role assures compliance, contributes to continuous improvement, and can mentor other analysts to uplift capability and embed best practice.
What you'll be doing
- 1. Leads discovery, scoping and options analysis to clearly define business problems, customer needs and value opportunities for change
- 2. Translates insights into clear, structured requirements (business, functional, non-functional, data), epics, features and user stories that enable effective delivery across squads
- 3. Designs end to end business processes, journeys and capabilities that align with customer objectives, BT standards and operational feasibility, including unhappy path and edge case analysis
- 4. Works across business, product, engineering and service design teams to assess solution feasibility, align priorities, and support evidence-based decision making
- 5. Produces high quality analysis artefacts including process maps, capability maturity assessments, data requirements and options papers, maintaining traceability to outcomes
- 6. Supports the definition of MVPs, MMPs, phasing and road mapping to enable incremental delivery and maximise customer and business value
- 7.Ensures requirements and designs meet standards and contributes to quality assurance of BA outputs within the function
- 8 Acts as an expert practitioner and mentor for other Business Analysts, sharing practices, coaching on tools and methods, and supporting capability uplift across the function
- 9. Collaborates with key stakeholders, and uses appropriate escalation paths, to manage alignment, mediate conflicting needs, and ensure shared understanding of scope, requirements and trade-offs.
- 10. Contributes to the continuous improvement of ways of working, reusable patterns, tools and frameworks to drive consistency and efficiency.