Salesforce Business Analyst

About the Role

We are looking for a senior Salesforce Business Analyst to lead a major workstream within a large-scale Salesforce transformation programme in the banking and financial services sector. This is a senior, delivery-focused role for someone who can take end-to-end ownership of complex business areas - not simply gather requirements.

Key Responsibilities

• Lead a major workstream within a large-scale Salesforce transformation programme
• Take end-to-end ownership of complex business areas, from discovery and requirements through to technology delivery and business outcomes
• Translate complex business needs and colleague journeys into clear technology requirements, features and actionable user stories
• Challenge senior stakeholders, drive decisions, resolve ambiguity and remove blockers impacting engineering delivery
• Work across Product, Business, Architecture, Engineering, Data, Integration and Testing teams within Agile delivery models
• Identify cross-programme dependencies, risks and gaps early, and drive them through to resolution
• Provide direction to other Business Analysts and help improve the pace and quality of programme delivery

Essential Experience

• 10+ years of hands-on Salesforce experience, with deep expertise across CRM platforms and complex enterprise implementations
• Strong banking and financial services domain experience, including understanding of the regulatory and control environment
• Proven expertise in Salesforce Financial Services Cloud (FSC) and Data Cloud
• Strong understanding of Agentforce capabilities
• Demonstrable experience leading major workstreams within large-scale Salesforce transformation programmes
• Experience working in Agile delivery models across multi-disciplinary teams