Salesforce Business Analyst

Summary: The Salesforce Business Analyst role focuses on leveraging extensive Sales & Service Cloud experience to enhance Salesforce solutions within the airline industry. The position involves collaboration with a global team and requires strong stakeholder management and client-facing skills. Candidates should possess a solid background in Salesforce and demonstrate effective communication and leadership abilities. This is a critical position with opportunities for extensions based on performance.

Key Responsibilities:

• Collaborate with a global team throughout the design, development, launch, and support of Salesforce.com solutions.
• Provide airline industry insights to improve Salesforce solutions.
• Resolve and mitigate issues and risks as they arise.
• Engage in stakeholder management and client-facing meetings to provide solutions.

Key Skills:

• 10+ years of relevant Salesforce experience.
• Strong Salesforce Business Analyst expertise in Sales & Service Cloud.
• Strong communication skills, both written and oral.
• Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making.
• Certifications in Sales and/or Service Cloud.

Salary (Rate): undetermined

City: Greater London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT