Summary: The role of Business Analyst at Holcim UK involves leveraging Salesforce expertise to drive digital implementation projects. The position requires collaboration with stakeholders to gather and document business requirements while ensuring alignment between technical teams and business goals. This hybrid role offers flexibility with two days in the office per week and focuses on continuous improvement and user acceptance testing. The ideal candidate will have a strong background in Salesforce and experience in large-scale implementations.

Key Responsibilities:

• Collaborate with stakeholders to gather, analyse, and document business requirements related to Salesforce and other digital implementation projects.
• Translate business needs into clear, actionable user stories and process flows.
• Act as a liaison between technical teams and business stakeholders to ensure alignment of solutions with business goals.
• Participate in workshops, testing sessions, and system demonstrations to validate solution design.
• Support UAT (User Acceptance Testing) and training activities for new Salesforce features and deployments.
• Contribute to change management, process improvement, and post-implementation reviews.
• Ensure continuous improvement by staying up to date with Salesforce capabilities and project management best practices.

Key Skills:

• Proven experience as a Business Analyst, with Salesforce CRM and large-scale implementation projects.
• Strong understanding of Salesforce functionality, data structures, and key modules (e.g., Sales Cloud, Service Cloud).
• Experience with business process mapping and requirements documentation.
• Excellent stakeholder engagement, communication, and facilitation skills.
• Familiarity with Agile and Waterfall delivery methodologies.
• Strong analytical skills and a problem-solving mindset.

Salary (Rate): £71,000

City: Coalville

Country: UK

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT