Salesforce Business Analyst - Global Ecommerce

Salesforce Business Analyst - Global Ecommerce

Posted 4 days ago by IT Talent Solutions

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£625 Per day
Inside
Hybrid
London
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Agile Methodology Artificial Intelligence Business Requirements Cloud Computing Cloud Technology Constituent Relationship Management Customer Relationship Management (CRM) Software Data Migration JIRA Management Power BI Prioritisation Risk Management Salesforce Stakeholder Engagement Stakeholder Management Tableau (Business Intelligence Software) User Story

Summary: The Salesforce Business Analyst role involves supporting global Salesforce CRM delivery within a large-scale, cross-functional environment on a 6-month contract. The position requires engaging with stakeholders and translating business requirements into scalable Salesforce solutions while collaborating with agile teams. The ideal candidate will have hands-on Salesforce project delivery experience and a strong background in Sales Cloud, Service Cloud, or Marketing Cloud. This role is hybrid and based in London, with an emphasis on effective stakeholder engagement and agile delivery methodologies.

Key Responsibilities:

  • Capture and define detailed business requirements
  • Map AS-IS/TO-BE processes and write functional specs
  • Lead workshops and user story creation
  • Collaborate with Dev and QA teams through delivery and UAT
  • Support backlog prioritisation, risk management, and escalations
  • Provide guidance to end users and champions
  • Maintain documentation: use cases, functional/business requirements

Key Skills:

  • Recent, hands-on Salesforce project delivery (not just config)
  • Strong background with Sales Cloud, Service or Marketing Cloud
  • Experience in CPQ, data migration, AI tools, or transformation work
  • Skilled in stakeholder engagement across global teams
  • Agile delivery experience using tools like JIRA and Confluence
  • Commercial awareness — able to show the business impact of your work
  • Salesforce certs a bonus; Power BI or Tableau experience welcome
  • Experience from consulting or big tech environments is desirable

Salary (Rate): £625/day

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Salesforce Business Analyst
6-month contract | £650/day | Inside IR35 | Hybrid (London)
IT Talent is hiring a Salesforce Business Analyst to support global Salesforce CRM delivery within a large-scale, cross-functional environment. You'll work across multiple agile teams to turn business requirements into smart, scalable Salesforce solutions.

This role suits someone who lives and breathes Salesforce, knows how to engage stakeholders effectively, and has a proven knack for translating business needs into technical outcomes.

What you’ll be doing:

  • Capture and define detailed business requirements
  • Map AS-IS/TO-BE processes and write functional specs
  • Lead workshops and user story creation
  • Collaborate with Dev and QA teams through delivery and UAT
  • Support backlog prioritisation, risk management, and escalations
  • Provide guidance to end users and champions
  • Maintain documentation: use cases, functional/business requirements

What we’re looking for:

  • Recent, hands-on Salesforce project delivery (not just config)
  • Strong background with Sales Cloud, Service or Marketing Cloud
  • Experience in CPQ, data migration, AI tools, or transformation work
  • Skilled in stakeholder engagement across global teams
  • Agile delivery experience using tools like JIRA and Confluence
  • Commercial awareness — able to show the business impact of your work
  • Salesforce certs a bonus; Power BI or Tableau experience welcome
  • Experience from consulting or big tech environments is desirable
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