Salesforce Business Analyst (FSL Exp Mandatory) - London (Hybrid) - IR35
Posted 3 days ago by iBSC
£400 Per day
Inside
Hybrid
London, UK
Summary: The Salesforce Business Analyst role is a hybrid position requiring 2-3 days per week onsite in London, focusing on Salesforce Field Service (FSL) implementation. The candidate must have mandatory project experience with Salesforce Field Service and will act as a liaison between business and Salesforce delivery teams. The role involves gathering and documenting business requirements, facilitating workshops, and supporting design discussions. This position is classified as inside IR35 and offers a daily rate of £300 - £400.
Key Responsibilities:
- Gather, analyse, and document business and functional requirements
- Run workshops with business stakeholders, SMEs, and delivery teams
- Translate requirements into user stories, acceptance criteria, process maps, and functional documentation
- Work closely with Salesforce admins, developers, architects, and testers
- Support design discussions across Salesforce solutions, with a particular focus on Salesforce Field Service (FSL - Field Service Lightning)
- Help define and improve field service processes such as scheduling, work orders, service appointments, dispatch, and operational workflows
- Support UAT, defect triage, business readiness, and release activity
- Ensure solutions are aligned to business goals and operational needs
- Manage stakeholders across business and technology teams in a fast-paced delivery environment
Key Skills:
- Proven experience working as a Salesforce Business Analyst
- Strong experience working on Salesforce projects in enterprise environments
- Mandatory project experience with Salesforce Field Service (FSL - Field Service Lightning)
- Strong requirements gathering, workshop facilitation, and documentation skills
- Experience producing user stories, acceptance criteria, process flows, functional requirements, and UAT scenarios
- Ability to work closely with both business stakeholders and Salesforce technical teams
- Strong understanding of Salesforce delivery life cycles and Agile ways of working
- Excellent communication and stakeholder management skills
- Salesforce certifications
Salary (Rate): £400 per day
City: London
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Title: Salesforce Business Analyst
Location: Hybrid - (2-3 days per week onsite in London)
Contract: 6-12 months rolling
IR35: Inside IR35
Budget: £300 - £400 per day, all inclusive
This is a hybrid role, requiring 2-3 days per week onsite in London, and sits inside IR35.
Important requirement
Salesforce Field Service experience is mandatory.
Candidates must have project-based experience with Salesforce Field Service (FSL - Field Service Lightning).
If a candidate does not have clear FSL/Salesforce Field Service experience on projects, they will be rejected.
This is a non-negotiable requirement for the role.
The role
You will act as the link between the business and Salesforce delivery teams, helping define, document, and support the implementation of business processes and functional solutions across the Salesforce platform.
A key part of the role will involve working on Salesforce Field Service/Field Service Lightning (FSL), so candidates must be comfortable operating in field operations/service-led environments and translating business needs into clear functional requirements.
Key responsibilities
- Gather, analyse, and document business and functional requirements
- Run workshops with business stakeholders, SMEs, and delivery teams
- Translate requirements into user stories, acceptance criteria, process maps, and functional documentation
- Work closely with Salesforce admins, developers, architects, and testers
- Support design discussions across Salesforce solutions, with a particular focus on Salesforce Field Service (FSL - Field Service Lightning)
- Help define and improve field service processes such as scheduling, work orders, service appointments, dispatch, and operational workflows
- Support UAT, defect triage, business readiness, and release activity
- Ensure solutions are aligned to business goals and operational needs
- Manage stakeholders across business and technology teams in a fast-paced delivery environment
Essential experience
- Proven experience working as a Salesforce Business Analyst
- Strong experience working on Salesforce projects in enterprise environments
- Mandatory project experience with Salesforce Field Service (FSL - Field Service Lightning)
- Strong requirements gathering, workshop facilitation, and documentation skills
- Experience producing:
- user stories
- acceptance criteria
- process flows
- functional requirements
- UAT scenarios
- Ability to work closely with both business stakeholders and Salesforce technical teams
- Strong understanding of Salesforce delivery life cycles and Agile ways of working
- Excellent communication and stakeholder management skills
- Salesforce certifications
Highly desirable
- Experience across wider Salesforce clouds such as Service Cloud or Sales Cloud
- Previous experience in service-led, operational, or field-based environments
- Experience supporting large-scale transformation or business change programmes