Salesforce Architect

Salesforce Architect

Whitehall Resources are currently looking for a Salesforce Architect.

This role will be Inside of IR35, so you will be required to use an FCSA Accredited Umbrella Company.

Key Requirements:

We are looking for an experienced Salesforce Solution Architect with strong expertise in Salesforce platform architecture, Agentforce, Salesforce Data Cloud, and Salesforce Service Cloud.

The ideal candidate will be responsible for defining end-to-end solution architecture, driving technology strategy, ensuring alignment with business objectives, and delivering scalable, secure, and high-performing Salesforce solutions across the enterprise.

The candidate will work closely with business stakeholders, enterprise architects, technical architects, delivery leads, and development teams to provide architectural governance and ensure successful implementation of Salesforce capabilities.

Key responsibilities:

Own the end-to-end solution architecture for Salesforce implementations across Service Cloud, Agentforce, and Data Cloud.

Work with business stakeholders, enterprise architects, product owners, and delivery teams to understand business requirements and translate them into scalable and sustainable Salesforce solutions.

Write up high-level design document that defines solution architecture, application design, integration strategy, data architecture, security model, and overall implementation approach.

Design scalable Agentforce solutions, including AIpowered agent experiences, prompts, actions, orchestration, automation, and integration with enterprise systems.

Define and govern Salesforce Data Cloud architecture, including data ingestion, identity resolution, customer data unification, segmentation, activation, and real time customer engagement strategies.

Architect Service Cloud solutions including case management, omnichannel routing, knowledge management, entitlements, milestones, customer service automation, and service operations optimization.

Define integration architecture between Salesforce and enterprise applications using REST, SOAP, middleware platforms, event driven architecture, platform events, and APIs.

Establish Salesforce security architecture, including data visibility models, sharing strategies, role hierarchy, permission management, compliance, and governance requirements.

Review and approve solution designs, technical designs, configurations, integrations, and deployment approaches to ensure alignment with architectural standards and best practices.

Drive technical and solution design workshops with business and technology stakeholders.

Identify architecture risks, platform limitations, and technical dependencies, and provide mitigation strategies.

Provide estimation support, roadmap planning, technology recommendations, and platform strategy guidance.

Mentor Technical Leads and development teams on Salesforce architecture best practices and scalable solution design.

Key Experience:

Strong experience as a Salesforce Solution Architect, Salesforce Technical Architect, or Senior Salesforce Architect.

Deep understanding of Salesforce platform architecture and enterprise solution design.

Experience with Agentforce, including AI agents, prompt configuration, agent actions, orchestration, automation, and Salesforce AI capabilities.

Experience with Salesforce Data Cloud, including data ingestion, data streams, calculated insights, identity resolution, segmentation, activation, and customer data strategy.

Strong knowledge of Salesforce Service Cloud capabilities, including Case Management, OmniChannel, Knowledge Management, Entitlements, Milestones, Service Console, and service process optimization.

Strong understanding of Salesforce architecture patterns, governor limits, platform capabilities, and scalability considerations.

Hands on knowledge of Apex, Lightning Web Components, Flows, Salesforce APIs, and platform development concepts.

Strong expertise in enterprise integration patterns, APIled architecture, middleware platforms, event-driven architecture, and integration governance.

Deep understanding of Salesforce security architecture, sharing models, profiles, permission sets, roles, and compliance considerations.

Experience with CI/CD, DevOps practices, deployment tools, GitHub, Salesforce DX, and release management strategies.

Ability to lead architecture reviews, solution design workshops, and technical governance discussions.

Strong stakeholder management, communication, presentation, and influencing skills.

Ability to work in Agile delivery models and largescale enterprise transformation programs.

Experience in designing reusable frameworks, reference architectures, and scalable enterprise solutions.

Ability to collaborate effectively with global teams and executive stakeholders.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.