Summary: The Salesforce Architect (FSL) role involves leading end-to-end implementations of Salesforce Service Cloud and Field Service Lightning for clients. The position requires collaboration with cross-functional teams to design, develop, and deploy tailored solutions. The contract is for a duration of 6 months or more and is classified as inside IR35. The role is fully remote based in the UK.

Key Responsibilities:

• Lead Salesforce Service Cloud/FSL implementations and optimize for complex business processes.
• Gather and document requirements, translating them into technical specifications.
• Design and implement seamless integrations with Help Desk systems.
• Provide technical guidance to teams, mentor junior members, and ensure high-quality testing and validation.
• Create comprehensive documentation including design documents, system configurations, and process flows.
• Contribute to Agile processes, including writing user stories and managing sprints.

Key Skills:

• 10+ years Salesforce implementation experience, including 5+ years in Service Cloud/FSL.
• Expertise in Omni Channel, Case Management, Entitlement Management, Knowledge Management, and CTI/Service Cloud Voice.
• Proven experience with large-scale Help Desk implementations.
• Salesforce Certifications (Application Architect, System Architect, Service Cloud Consultant, Field Service Consultant).
• Strong problem-solving, communication, and interpersonal skills.

Salary (Rate): undetermined

City: undetermined

Country: UK

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT